The St.Regis Tianjin

因為管家服務推薦的 ，對象過生日來這邊，管家們貼心的準備了驚喜佈置，一對一添加微信回覆非常及時，任何要求都在儘量滿足，非常棒，也不收任何小費。另外蔚藍海餐廳也一如既往的好吃😋

酒店位置與建築物設計非常好，便於識別，就在海河邊上，風景不錯。 酒店前台：下午到達酒店，前台衹有2名接待人員，服務態度沒有問題，就是等待時間長，特意和工作人員説要高樓層風景好的客房，上去後窗户直接對着一棟樓，無語，換房繼續30多分鐘。 酒店客服：接聽電話及時，服務態度超好，語音甜美，絕對品牌服務。 客房服務：客房服務員大姐服務態度誠懇，物品送晚了還會道歉，在公共區域見到客人主動打招呼，滿分。 酒店客房：室內空間合理，電視信號太差了，電視是SONY,DND系統和音響系統都是大牌，但是沒法用，擺設！ 酒店浴室：枱麪設計不合理，太高了，寬度讓客人無法正常使用面盆，除非是外籍，人高馬大！淋浴間出熱水速度較慢，需要調整。 綜合評價：五星級的建築、品牌硬件設備，客房設施設備管理要加強，客服人員與客房服務員點贊，為酒店增分不少。酒店服務人員工作不易，5分好評鼓勵！

環境很不錯，理市區景點都很近，挨着海河晚上在河邊遛彎也很愜意，酒店房間寬敞，乾淨，服務也非常好，有什麼問題都超及時的解決，很不錯的體驗，早餐也很好，中西都有。晚上坐在樓下吃點兒喝點兒，聽聽歌也很不錯。

Checked in on a Friday afternoon. Chevk in process was a little convoluted as there is only one keypad for international cards that require a pass code. I find this strange for an international hotel chain. The room was clean. The furniture a little dated as well as the air conditioning system. Sadly, not many sockets available near to a mirror and no "beauty/ make up station" making getting ready a difficult task. But there is a huge desk in the room instead, to hold a telephone and a room overview (there is not much useful information in this document, for example no room service menu or spa menu). The air conditioning unit did not work in my room, staff tried to convince me that it was because of ever changing reasons including "the direction your room faces is the reason the room is warmer" and "it works but you can't change the temperature to colder as its controlled by a central system so all the rooms are the same". I was initially offered to change room or have maintenance check. I chose maintenance in the first instance as i believed it was a setting on the AC box that had a glitch. After waiting for maintenance for around 2 hours there was nothing they were able to do. Only when I mentioned my stay at St Regis in Chengdu a few nights earlier where mt AC unit worked perfectly at 18°C was I taken seriously. The staff generally were very helpful in finding me a different room with AC that worked which I'm very thankful for as I would not have been able to sleep in the first room with no AC. I would stay again, mostly due its good location and the pleasant staff. Also, I would stay in hope that my stay would be smoother so I could enjoy my stay.