Verified traveler
5. Januar 2024
The facility was beautiful and our room was absolutely massive. A great place for our family. My problem however was the lack of service and cleanliness. The front desk was generally unhelpful, and they only told us about the expensive breakfast and that the parking garage cost extra AFTER I asked, and they seemed annoyed that I asked any extra questions….as if I should have just KNOWN.
My other issue was with the housekeeping services. Our room was not stocked with any hand towels or hand soap, so we had to make do with other types of towels and soaps from the shower. The pillows for the pullout couch didn’t have pillowcases on them, and the pullout couch bed clearly had not had the sheets changed. They were crumpled and had hair and crumbs on them.
There were also lots of wrappers left around and under the couch.
I really wanted to love this place because of what great rooms were provided, but all the nickel and diming for things like parking and breakfast, paired with the annoyed front desk and the bad housekeeping makes me less than satisfied with our experience
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