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Bewertung vom2. März 2026
Gastnutzer
The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.
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Preis pro Nacht ab:227 €
Bewertung vom15. Aug. 2025
Gastnutzer
Sehr saubere, schöne renovierte Zimmer mit allen Einrichtungen einschließlich Mikrowelle. Sehr komfortabeles Bett und Kissen, viel Gepäckraum. Kaffee/Tee/Zucker und Kuchen. Jedes Zimmer hat seinen eigenen bezeichneten Parkplatz. Rezeption Frau war sehr freundlich und hilfsbereit. Ich würde es sehr empfehlen und werde sicherlich bald wieder bleiben
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Preis pro Nacht ab:81 €
Bewertung vom21. Mai 2026
GastnutzerDie Lage des Hotels ist wirklich gut. Es ist super bequem, vom Terminal zum Hotel zu kommen. Die Zimmergröße ist gut für Entpacken und Ihre Sachen für die Reise wiederpacken.
Da wir nicht das Frühstück in die Buchung aufgenommen haben. Es gibt 2 Alternativen zum Frühstück: 1. Das Frühstück des Hotels für 35AUD/person 2. Deli Cafe. Wir hatten dort einen Sandwich und Muffin. Es ist schnell und einfach, morgens bereit zu werden.
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Preis pro Nacht ab:119 €
Bewertung vom13. Apr. 2026
Gastnutzer
I recently stayed at Quality Hotel Westmeadows for the second time and once again I wasn't disappointed.
The whole process was seamless, from choosing my standard of room to phoning them on my arrival at Melbourne airport and phoning for their complementary shuttle bus service
I had a 10 minute wait for the nice shuttle bus driver and when you arrive at reception after a 5 minute trip you are greeted by the most friendly team.
My room poolside was absolutely spotless and had everything I needed for the night. It was also very quiet despite being close to a busy road.
I had buffet breakfast which had a good selection plus surprisingly good coffee from a little machine.
I had a very pleasant chat with the lovely lady who runs the buffet.
Just a quick 5 minute walk up the road are a few good eateries and a little further along a couple of fast food places. I really can't fault the place or the staff and confidently recommend it to anyone wanting the convenience of a place to stay close to the airport at a good price.
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Preis pro Nacht ab:77 €
Bewertung vom19. Sept. 2025
Daphh02
The Highlights
1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient.
2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service.
3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained.
4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort.
What Could Be Improved
1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access.
2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight.
3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge.
4. The main door lock was rusty and stiff, making it frustrating to open and close.
5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay.
6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe.
Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.
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Preis pro Nacht ab:156 €
Bewertung vom2. Juli 2025
GastnutzerOn 24/6 I ordered fried eggs during breakfast, yet the quality of the eggs were not up to standard, yolk was not normal and with no taste at all, yet I ordered same on the next day with a different chef, that was back to a normal egg, I wondered Sheraton would use such quality of eggs!
Another opinion is that gym room facilities are not enough, thanks!
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Preis pro Nacht ab:145 €
Bewertung vom9. Mai 2026
GastnutzerWe booked a King Standard hotel for this trip as we have the special rate from Trip.com. Before we arrived we received an email from Trip urging us to write an email to ask for early check in as we also booked an airline ticket thru Trip. When arrived in hotel ard 9.45 am we were offered a room ( with immediate availability ) but with a payment of AUD 50. When I asked for a twin bed room as usually King and Twin Bed will have same rate, but not this hotel. If we were to change the bed style we have to pay AUD 30/night for 5 nights 😅😅another AUD 150. Enough for all the morning communications so we just ignore the bed details and went straight to our room after the payment. On the day we checked out we came to know that the front officer recharged our hotel fee even when Trip.com confirmed that everything was fully paid.
What a money maker hotel!! Front officer told us they will refund us the amount though.
However the room is small and nice and everything was up to international 4 standard but Crown Casino Tower has a much more beautiful and bigger room. Though both have stunning nice view of the Yarra River as in attached.
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Preis pro Nacht ab:118 €
Bewertung vom31. Mai 2026
Jo2808I recently stayed at Citadines on Bourke Melbourne for 8 nights and overall had a good experience, which I would rate around 4 out of 5 stars.
The location is excellent and the hotel offers good value for a stay in Melbourne’s CBD. The room was comfortable and well-equipped, and I appreciated that housekeeping was provided every two days rather than daily, which I was perfectly happy with.
However, there were a few areas where the experience could be improved. Housekeeping was somewhat inconsistent during my stay. On several occasions, floor towels were not replaced, some areas of the room appeared to be missed during cleaning, pillow covers were not changed when expected, and not all toiletries were refilled. It was frustrating to discover there was no soap or shampoo while already in the shower, requiring a call to reception and a wait for replenishment.
The shower itself could also be improved, as the hot water temperature fluctuated quite noticeably between hot and cold, making it difficult to maintain a comfortable shower.
There were also a couple of minor inconveniences upon arrival. The parking, while available, costs approximately AUD $45 per day and the process of locating and accessing it was somewhat confusing on the first day. Additionally, there was no HDMI cable in the room, which meant I had to request one from reception. Housekeeping also occasionally forgot to clear the trash, which added to the inconsistency of the service.
The kitchenette could also be better equipped. I found the dustbin to be quite small for an extended stay, the knives were not very sharp, and there was no chopping board provided, which made preparing meals less convenient.
On a positive note, after our 8-night stay, the hotel was able to provide us with a complimentary one-hour late checkout, which was appreciated and helped end the stay on a better note.
Despite these issues, the staff were generally helpful when assistance was needed, and the overall stay was pleasant. With a little more attention to housekeeping consistency, maintenance, and guest amenities, this hotel could easily provide an even better experience. Overall, I would still consider staying here again due to the great location and comfortable accommodation.
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Preis pro Nacht ab:82 €
Bewertung vom31. Dez. 2025
Gastnutzer
It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.
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Preis pro Nacht ab:111 €
Bewertung vom23. Juni 2026
KhandelwalanmolWe had an excellent stay at Arrow on Swanston! The apartment was spotless, comfortable, and had everything we needed for a relaxing stay. The location is fantastic, with easy access to public transport, restaurants, and Melbourne’s main attractions, making it a perfect base for exploring the city. The staff were friendly and helpful throughout our stay, and the check-in process was smooth. Overall, it offered great value for money, and we wouldn’t hesitate to stay here again on our next visit to Melbourne.
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Preis pro Nacht ab:60 €