Hotels mit Bergblick in Melbourne

I don't know what happened, sometimes the room key is not working. Have to go to reception to fix it.

I booked 2 rooms through Trip.com When I checked in I was told all rooms included breakfast. Great! On our first day my second room was declined breakfast, we were leaving early for a sports game so didn’t worry about it. Day 2 I went down with my booking email, was allowed to sit down but was told to see the front desk after.  I showed the front desk my booking email from Trip.com which showed the details of breakfast (kids under 17 free). The front desk stated they would not honour this because I had booked through a third party. He said if I had of booked direct he would honour it but they do not honour third party extras as they can’t be sure the information is accurate.  To add to Insult they are currently advertising  on their website free breakfast for bookings before a certain date (which we had done).