Element Hotels in Suzhou

Now, I can sit here and tell you that we’re staying in an eco-friendly hotel that even though you’re inside its high glass windows gives you an outdoor vibe. I can even sit and talk about the saline pool, its state-of-the-art gym and list all the amenities; and I can even talk about the number of rooms and the fact that as we speak there’s an international summit going on here. Somehow that won’t speak about my experience here at this hotel. Elements (by Westin) Suzhou Science & Technology Town does have all of the above BUT what I love about this hotel is its Staff. I love the fact that they seem to be always be here. I somehow believe that they live onsite because they’re always around. In the morning, even before I enter the Salon I hear, “Nǐ hǎo Marsha” from the Breakfast Host, followed up by the nice lady in the Salon, smiling at me and ushering me to the coffee machine, while handing me my 2 brown sugar packs. She knows my morning habits so quickly. Not only that, because they knew Peter was missing from my breakfast table for a few mornings, they now signal to me with take away containers for Peter, to have his breakfast in the room. When we need to go anywhere the young ladies at the Front Desk (no matter which Shift) are always either asking us where we need to go so that they can call a CASH taxi to get us to our destination. One of them even came with me one day to the Bank of China’s ATM and sat in the taxi while I went in and conducted my business and accompanied me to the Campus to visit Jon-Marc. Yesterday, one of them even used her own Didi account to get us transportation back to the hotel and we reimbursed her (and walked away while she was trying to give us back our change because we knew she wouldn’t have taken the Tip as is their custom). How else could we have shown her how grateful we were for her kind gesture? Then there is Simon Jiang, the General Manager, who speaks perfect English and is always there to assist and offer suggestions of things to do and places to go. Simon was the one who actually explained to me that you can’t just walk into a pharmacy and get anything without a prescription. What I can tell you is that even though he is the GM he is always on hand assisting the staff with their work. Even though there is a clear hierarchy here, he takes off his jacket and assists in the kitchen, you can sometimes see him helping the older ladies bring out the heavy equipment (if needed) when they’re cleaning the floors, clear tables, etc. Or Alex Ju, the Assistant General Manager, who accompanied Peter and I to the hospital and stayed and spoke with the doctor and the international insurance department on our behalf (in Mandarin) to make everything a little easier for us. These people are the ones who have made my stay here memorable and I can honestly say that its because of them that I would recommend Elements by Westin in Suzhou to ANYONE who wanted a place to stay without hassle and with a host of helpful, courteous, friendly staff. It has been my pleasure having encountered such warm, friendly, delightful and gentle human beings.