Stratford Manor Hotel

Loveley stay. Nice breakfast and enjoyed the spa area. Hotel was quiet at the time but had a lovely relaxing stay

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

It was a nightmare !! Breakfast was awful Greeting was dismal no food no dishes what food was there was just thrown on a plate would never go back there or recommend it to anyone A complete waste of money

The room was clean and comfortable but no glasses to drink the bottled water they provided. Bathroom was a bit tired , heavy uneven filler in the bathroom door. Service was friendly and helpful. Disappointed that the swimming pool was out of use but a 10% compensation refund was given and the use of the pool at the sister hotel was offered. Very pleasant stay and we would definitely return. Car park spaces weren’t big enough for modern day cars making it difficult to get in and out of the vehicle and there was no lighting at all in the parking areas. The entrance was poorly lit and driveway lighting was very poor too

Upon arrival, wow what a lovely place. Reception area spacious and clean. Staff very helpful. There was only 9 guests staying here, told it was the cam before the storm. Got into or rom and nice and tidy. No glasses though for a drink for my bedside table so had to use a mug. Shower caps would of been a nice touch as well. Cold of done with more coffee in the room but I suppose reception would have always got me some had I of asked. Breakfast, we paid £18 each to have a breakfast and thought as it was so quiet a nice full English would of been cooked fresh, how WRONG we were, the bacon was overcooked and hard, sausages white on one side, eggs snotty, mushrooms not cooked. The bacon was obviously cooked in the oven and I would say either the day before or very early on.( starts at 7am and we went 7,15) I would have thought only cooking for a handful of guests they could of cooked it fresh. After our room had been cleaned ( quickly) all of a sudden 2 small bottles of water appeared so assume it was forgotten the day before. 2nd day breakfast we only had toast as didn’t want to try the full English again. Expensive toast for £18. My husband did ve a couple of crossiants…had a swim on our own which was nice. Overall I wouldn’t stay here again..I think he breakfast put us off.

Room was very clean and well presented. Reception staff very helpful and courteous.I felt the bar in the evenings was understaffed, often kept waiting for someone to appear to serve, one person trying to serve, clear tables and stock bar, often disappearing out of sight. On the Saturday night, there was a function being held in another area, and staff transferred away from hotel bar to assist in function leaving a very disgruntled barman alone to cope. When function ended, drunk partygoers made a lot of noise in car parks and in hotel into the early hours of the morning. First night was fine, second night was a completely different experience. Plenty of choice for breakfast, but again inconsistencies between the two mornings.

Really nice base for a Stratford trip. Liv on reception is a credit to the hotel. Friendly helpful, knowledgable. Top class Poached eggs for breakfast were absolutely perfect. Restaurant staff amazing during a busy breakfast. Makes a real difference when staff care. Only negative is no aircon in the room, summer that might be an issue. But loved the weekend and felt at home. Great pool, ok gym and a cool little games room.!

It's a shame but my stay wasn't the greatest compared to other stays in hotels. There was a big event on in the hotel yesterday evening, but when we went to eat in the bar there was a very big queue for drinks and food, which should have been managed and provided for in the function room. We weren't alone being frustrated by the impact on guests staying as I overheard another couple staying to staff they shouldn't have to queue up in that huge queue as they're paying to stay. When the food came out one of the 4 of us had a pizza that was cold and the other 3 waited for 15 minutes after for ours to arrive. Two of ours were given to us and then the staff came out and took it away but didn't explain why. We other heard others complaining to the receptionist that the food was not good and the receptionist was heard saying yes we've had a number of people complaining about the food. In our room you couldn't watch the telly as there was a problem with the aerial. The pillows were awful and it was difficult to sleep. Wouldn't recommend staying at this hotel.

Friendly hotel. Generally clean & tidy. However high dusting in room had not been carried out for some time. Ceiling light visibly covered in significant dust.