5-Sterne-Hotels in Mumbai

We had a wonderful stay at this hotel. The staff were incredibly kind, welcoming, and always happy to help. The hotel itself is spotless and very well maintained, which made our stay even more comfortable. The restaurants are excellent, with great food and a high standard of service. Overall, it’s a fantastic place and we truly enjoyed our experience. Highly recommended.

Hotel is located at T1 but most flights go through T2. Taxi and traffic issues was the only downside. Great restaurant and breakfast set up. Pool and gym were clean and convenient. Room was spacious and well equipped.

I stayed at The St. Regis Mumbai for two nights last week and had an excellent experience. The check-in process was efficient, and the staff maintained a high level of professionalism throughout my stay. The room was spacious, impeccably clean, and offered an impressive city view. Housekeeping was consistent and attentive, ensuring everything was in order without needing to request anything. Although I did not try the breakfast service, I did visit the bar on the 37th floor, which was a highlight of the stay. The night views from the top were outstanding, and the atmosphere was refined yet vibrant. The service team at the bar was attentive, and the overall experience made for an enjoyable evening. Overall, The St. Regis Mumbai delivered a high-quality stay with strong service standards and a well-maintained property. I would highly recommend it for both business and leisure travel.

Great experience, hotel location was perfect, morning breakfast was awesome with great spread of choices. Hotel gym is perfect with good spa options.

I am writing this to highlight a distressing incident during my stay, balanced by the professional way the management eventually handled it. On March 9th, at approximately 7:20 AM, a staff member entered my room (1010) without knocking, announcing themselves, or receiving permission. As a lady staying alone in India for the first time, I was incredibly shaken as I was just stepping out of the shower and not fully dressed. This was a significant breach of privacy and safety. However, I must commend the management for their swift and professional response once I raised the issue. They initiated a good service recovery, sincerely apologized for the lapse, and provided a formal assurance that they are reviewing their Standard Operating Procedures (SOP) to ensure this never happens to another guest. While the initial experience was very disappointing, I appreciate that the hotel took full accountability and showed they value guest safety and feedback.

Die Yoga- und Simbabwe-Kurse finden nicht statt, werden aber so dargestellt. Ich habe viermal per E-Mail nach den Kursplänen gefragt, aber die E-Mail kam nie an. Vorsicht! Die Sicherheitsvorkehrungen am Pool sind reine Dekoration. Jeder kann ohne Zimmerkarte hineinspringen, während andere Gäste eintreten. Vielleicht besteht sogar eine Zusammenarbeit mit dem Personal, denn wie können die in ihrer schäbigen Kleidung unbemerkt durch die Rezeption kommen? Die Stornierungsbedingungen sind streng, wie sie auch in anderen Marriott-Hotels üblich sind – insbesondere für VIP-Kunden mit Diamond- oder Travel-Genius-Status. *** berücksichtigt nicht, dass diese Kunden die ganze Woche (7 Tage) bleiben und am letzten Tag unvorhergesehene Ereignisse eintreten können. Der 24/7-Service ist eine Farce. Ruft *** um 22 Uhr an, muss *** ewig warten und wird bis zum nächsten Morgen vertröstet, bis sich jemand meldet. Sie sagen „Wir rufen Sie zurück“, aber dieser Anruf kommt nie.

Disappointing service and required to make multiple calls to get room service. At the checkout, the staff was not capable of offering timely service and while serving to me, other client was also entertained which I found strange customer service. The staff was unable to release blocked money and as of today it has not been released. Finally, the staff did take a long time in producing invoice and still haven’t received an email for the invoice. The management needs to pay attention to training being provided to the staff.

Das wunderschönste und unglaubliche Hotel und Aufenthalt. Alles Personal direkt vom Eingang, um in den Desk, Porte, Sicherheit zu Hause zu halten waren alle ausgezeichnet und sehr freundlich. Frühstücksoptionen waren immer sehr gut und reichhaltig, aber ich würde gern raten, früh zu gehen, um Kugeln zu vermeiden und außerhalb zu sitzen, wo ich den Service nicht sehr gut fand am einen Tag, wir außerhalb zu sitzen. Die Führung hat uns wirklich aus dem Weg geholfen, uns mit einigen Fragen, die wir hatten. Zimmer auf bestimmten Etagen sind sehr datei und können mit einigen Verbesserungen tun, aber sie wissen das bereits.

The hotel location is good near to airport but the property itself is very old and has a old kind of vibe to it with dim lightings plus few amenities they offer are actually old torn off or broken, for me it was the kettle, However the staff is good and polite, would still rate over good score

,The location is very good. The hotel is quite huge and might have been great in the past but the cleanliness or room quality is very old and average. It's definitely not bad but surely not like a 5 star, the way it looks in pictures.