My experience was deeply uncomfortable due to a severe and overpowering paint smell in my room. The chemical odor was so intense that I was barely able to sleep. I contacted the reception desk to request a room change, but I was informed that the hotel was fully booked and no other rooms were available. While the team did attempt to resolve the issue by using air freshener, it did not help. I even resorted to wearing a face mask through the night, but the smell remained intolerable.
As a hospitality provider, I expect a safe, clean, and comfortable environment, which was not provided during this stay. I would appreciate it if Hilton management team could address the following questions:
• Room Availability: Why was a room with such a strong, toxic chemical odor deemed fit for guest occupancy?
• Maintenance Timeline: On what date and time was this specific room painted prior to my check-in?
• Mitigation Equipment: Given the lack of available rooms, why was an industrial air purifier not provided to clear the fumes, rather than just air freshener?
入住的时候房间有很大的一股油漆味，入住前酒店没有任何通知。在我说明情况并要求更换房间的时候，酒店前台说房间已满，并让工作人员在房间喷了几下空气清新剂，连一台像样的空气净化器都没有。因为入住时间已是凌晨一点多，整个人很疲劳，无奈之下我只好戴着口罩入睡。但，即便这样，也无法盖住房间刺鼻的油漆味，我几乎整晚失眠……人民币千元以上的入住体验感太差！！！
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