5-Sterne-Hotels in Sydney

My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”. Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!

Eine geräumige Suite, die super ausgestattet ist. Verkehrsgüstig gelegen (250m zur Metro, 2 Stationen zum Airport), aber ohne Frühstück. Im nahegelegenen Supermarkt kann man sich entsprechend versorgen. Wer damit leben kann, dass die Einflugschneise unmittelbar über das Hotel verläuft, ist gut untergebracht. Die Fenster haben eine gute Schallisolierung und nachts sind die Flugbewegungen sehr reduziert.

Der Service ist sehr gut und die Ausstattung ist noch besser. Als ich nach Tu'ao kam, hatte ich das Gefühl, dass nichts kitschig war. Es war ein High-End-Prozess, alles in Selbstbedienung, und ich habe den gesamten Check-in und Check erledigt -out mich selbst. Die Lage des Hotels war sehr praktisch, aber daneben ist es zum Glück etwas laut. Ich kann mich mitten in der Nacht nicht bewegen. Das Zimmer ist etwas feucht, wenn ich nicht schon so viele Jahre in Hongkong gelebt hätte. Alles andere ist sehr gut.

The location of the hotel is really good. It's super convenient to go everywhere in the city. The room is very well designed and quite cozy. All staff are really nice, polite, & helpful. The hotel's cafe is cute and the breakfast there is also quite good.  The only issue that we faced in this trip was our A/C was not working on our first night and again on our final night. However, the staff was very helpful and very quickly fixing it. So our overall experience was quite happy. 

A bit of a hit and miss. Some things were brilliant (great barista made coffee at breakfast! Eco friendly with even their teabags!) and some things were not so brilliant (massive queues to check in and check out as only 2 desks! Only found out on the last day of our 6 day stay that there was a breakfast menu you can order from and not only eat from the buffet but staff never offered it! Random maintenance men entering our room at 9am even thought we pre-agreed the time was to be 12 noon! No heating in first room leading to a change in rooms but without a bathtub and without apologies! Had to wait til 1am for a small portable fan heater to be delivered and heat the room! Credit offered for no heating not actually being applied to the final invoice! Room service ordering app doesn’t work! Etc etc). After my complaints were raised Emma did her best to try to help.

Die perfekte Wahl für einen Familienausflug. Das Zimmer war großartig, mit 2 Schlafzimmern und 2 Bädern, sehr praktisch für eine vierköpfige Familie. Die Ausstattung des Zimmers war perfekt: eine Waschmaschine mit Trocknerfunktion, viele Kleiderbügel, Backofen, Mikrowelle, gut ausgestattete Töpfe, Pfannen, Geschirr, Spülmaschine und sogar Vitamin C. In der Hotellobby gibt es viele Brettspiele, eine Kaffeemaschine und Tee, ideal für Kinder, um sich in der Lobby zu entspannen und zu unterhalten. Die Lage ist auch passend, etwa 800m von einem großen Supermarkt entfernt, wo man Obst usw. kaufen kann. Der Weg zur Kathedrale, zum Hyde Park, zum Australian Museum usw. beträgt etwa 1,1km zu Fuß, was noch akzeptabel ist. Da es Weihnachten war, hat das Hotel sogar Süßigkeiten und Socken verschenkt, sehr nett. Sollten wir wieder nach Sydney kommen, werden wir definitiv wieder hier übernachten.

Frühstück war sehr gut. Es gab von allem etwas. Unser Zimmer war sehr sauber und wir hatten einen guten Buch auf die Harbour Bridge. Service war auch sehr gut. Uns wurde sehr gut geholfen als unser kleinster am Pool ausgerutscht ist und eine Platzwunde hatte. Lage ist unschlagbar gut.

Ich habe dieses Hotel für unseren Jubiläumsurlaub gebucht. Normalerweise machen wir das jedes Jahr, also habe ich nicht viel erwartet, aber was dieses Hotel von den anderen Hotels unterscheidet, in denen wir waren, ist die nette Geste, ein paar Süßigkeiten mit Grüßen da zu lassen. Das Hotel liegt etwa 10 Gehminuten vom Rathaus entfernt. Das ist sehr praktisch. Etwa 5 Gehminuten zur Marienkirche

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

Room is spacious, services r good, gym too small, the biggest problem is the noise insulation is really bad, its so noisy, u can hear cars passing by, all kind of noises are there, next door, or people walking on corridor, they must improve this. Its so disturbing!