4-Sterne-Hotels in Surabaya

Great customer service as they made an effort to check my family of four into an inter-connecting room. Great location, in the city center, within walking distance to Jl Tunjungan which is very trendy with cafes and restaurants popular among young people. The room is comfortable and the staff is very friendly. Recommended hotel if you stay at surabaya and it has direct access to Tunjungan Mall. Breakfast spread could be improved as it lack local flavours and the food item was not replenish consistently. However, the excellent service from Ms Siesel, who recommended and delivered to us the ”omelette rawon” made our day special.

Room with city view , we were staying for 3 nights and everything was good. All the employees were very kind and polite. Breakfast look very good, we normally don’t eat a lot in the morning but there were a lot of choices especially Indonesians food. The bed and the cushions were good and the towels were thick and clean. The room is not completely soundproof so we could hear the neighbors or from the hall, but we are mostly out and weren’t back in the room until later in the evening. I only thought there was a bit of a weird smell in the hall or in the room. The bathroom was clean , but I think it could be cleaned a little bit better especially in the side of the tiles, the sink and the toilet. Amenities , no hairdryer and the refrigerator was not cool enough , water-cooker needs to be checked or replaced ( it was leaking ) Location is good to the airport, but far from supermarket or place to eat .

Stayed at Novotel Samator Surabaya Timur from January 15 to 18 in an Executive Room with one double bed. The room was spacious, modern, and well-maintained, with a comfortable bed and excellent city views. The staff were friendly and attentive, ensuring a smooth check-in and a pleasant stay. The outdoor swimming pool was clean and relaxing, perfect for unwinding after a day out. I also enjoyed the hotel’s spa services, which were professional and rejuvenating. Overall, it was a delightful three-night stay combining comfort, hospitality, and great facilities—highly recommended for both business and leisure travelers.

Hotel room is clean and decent. Space is just nice enough for one person. However it's a bit sad that the gym isnt 24 hour. Making it difficult for access when I am still here for business trip. Breakfast Food was quite on point . Service of staff is nice. Hotel have good access to food and restaurant. Water pressure in shower was good. However the items doesn't get refill or taken good care of. Lots of improvement needed on the room service team

Unser Aufenthalt hier war wirklich großartig; das Personal in der ganzen Unterkunft war sehr, sehr freundlich und hilfsbereit. Gute Lage, eine Vielzahl von leckeren Frühstücken. Komfortable Zimmer, einschließlich Pool und Spa. Wenn wir hier irgendwann zurückkommen, bleiben wir hier sicher wieder.

Anfrage für eine frühe Eincheckung, da ich am nächsten Tag um 6 Uhr auschecken musste und sie versuchen, ihr Bestes zu begegnen, auf meine Anfrage, danke! Zimmer ist sauber, geräumig! Nur unten war, dass mein Kühlschrank nicht angeschaltet wurde und es gibt kein Bidet im Toilette!

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The hotel is in a fantastic location and very convenient for getting around via Grab. While the bed and pillows were perfectly comfortable, the overall experience wasn't great value for money. The room telephone was broken, and the bathroom was in poor, unhygienic condition, including a very worn-out bath mat. Additionally, no face or hand towels were provided.The breakfast selection was quite limited and lacked variety. The quality of the food could also be improved.

Das ist mein zweites Mal hier. Das Personal ist wirklich nett und will Sie jeden einzelnen Zeitpunkt begrüßen. Ich hatte ein Problem mit dem Aircondition nicht genug kalt. Der Techniker, Front Desk sind alle sehr geduldig und auf meine Anfrage aufmerksam. Die Reaktion war schnell und ich hatte auch eine Zimmerveränderung. Das Zimmer ist sehr geräumig mit einem großen Blick auf die Stadt. Einrichtungen reichlich und wird Ihren Bedürfnissen gerecht. Ich hatte eine gute drei Nächte Ruhe und einen wunderbaren Aufenthalt hier. Ich würde dieses Hotel definitiv empfehlen.

Das ist gut Das liegt nur daran, dass das Hotel alt ist. Was wirklich repariert werden muss, ist das Badezimmer, damit es nicht schmutzig aussieht ... Der Rest ist gut