4-Sterne-Hotels in Hefei

Ich hatte einen außergewöhnlichen Aufenthalt in diesem Resort Hotel. Das Immobilien befindet sich in einem schönen Resort-Bereich und übersteigt in jedem Aspekt wirklich meine Erwartungen. Das Hotel war unerwartet sauber, mit sehr hochwertigen Einrichtungen, die hervorragende Management und Aufmerksamkeit auf Details reflektieren. Der Service war hervorragend. Alle Mitarbeiter waren sehr freundlich, professionell und aufmerksam, macht den gesamten Aufenthalt komfortabel und willkommen. Als ausländischer Gast war ich besonders beeindruckt von der Unterkunft des Hotels. Sie haben den westlichen Frühstücksoptionen gesorgt und zum Mittagessen hat der Koch persönlich unsere Präferenzen gehorcht und spezielle Gerichte für unsere Bedürfnisse bereitet. Diese Sorgfalt und Flexibilität ist selten und tief geschätzt. Insgesamt war die Erfahrung wirklich erinnerelig. Die Kombination von Reinigung, Premium-Einrichtungen und warmen, personalisierten Service machte diesen Aufenthalt hervorragend. Ich empfehle dieses Hotel allen, die die Stadt Lujiang besuchen und würde in Zukunft glücklich zurückkehren.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

Review: I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.” This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole. I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.

Das Hotel ist nahe der Türen der verschiedenen Schule in Zhongko, die Rezeption ist sehr enthusiastisch, der Service ist sehr enthusiastisch, dass wir unsere Kinder zur Prüfung mitbringen. Es ist speziell für uns ein ruhiges Zimmer und eine Begrüßung des Namens von Golden Boat gesendet. Es ist sehr warm. Am nächsten Tag sind wir spät gefahren und haben uns die Zeit verlängert, um zu gehen, es ist zu benutzerfreundlich!

I had a wonderful stay at the hotel! The service was excellent and the staff were always friendly and attentive. I would especially like to thank Ms. Aina for her outstanding hospitality — she was warm, professional, and went the extra mile to make sure everything was perfect during my stay. Her cheerful attitude truly made me feel welcome and comfortable. Thank you, Ms. Aina, and the entire team, for making my experience so pleasant. I’ll definitely come back again! William W.

Ich hatte schon länger geplant, dorthin zu fahren, habe es aber nie geschafft. Während des Nationalfeiertags wollte ich plötzlich mit meinen Kindern etwas Spaß haben und buchte daher ein Tatami-Zimmer in Huaixu. Insgesamt war ich sehr zufrieden. Das Zimmer war geräumig, gut ausgestattet und sauber und im japanischen Stil eingerichtet. Nach der Buchung richtete das Personal einen Gruppenchat ein, sodass ich Fragen und Wünsche direkt stellen konnte. Auch Abendessenbestellungen konnten über den Gruppenchat vorab entgegengenommen werden. Das Essen war köstlich, die Zutaten frisch und es hat sehr viel Spaß gemacht. Die Farm selbst ist nicht sehr groß, aber die Kinder hatten Spaß beim Reiten, Töpfern und einigen einfachen Ausritten. Wir hatten einen Riesenspaß! Obwohl wir im Oktober dort waren, gab es noch ziemlich viele Mücken, daher empfehle ich, langärmelige Hemden, lange Hosen und Mückenschutzmittel mitzubringen.

Das Zimmer war sehr geräumig und hatte alles was man brauchte. Das Frühstück hatte eine gute Auswahl. Es gab ein Fitnessstudio sowie kostenlose Waschmaschinen. Essen wurde mit dem Roboter problemlos aufs Zimmer geliefert. Die nächste UBahn Station ist schnell zufuß erreichbar und in unmittelbarer Nähe gibt es viel Auswahl an Restaurants und Getränkeläden. Sehr gutes Preis Leistungs Verhältnis. Ich würde dieses Hotel immer wieder buchen.

再次來到合肥，選擇入住方萊國際大酒店經開區店。這次是參加同學家小孩升學宴的，酒店優越的地理位置依舊是一大亮點，地鐵出行無憂。工作人員一如既往熱情友好，辦理手續高效。客房寬敞乾淨，居住安逸。自助早午餐品類多樣。遊玩徽園、海洋館之後，就近在正大廣場休閑，貼心的服務加上便利的周邊，無可挑剔！值得一提的是酒店的酒水跟菜餚，直接打開了我的味蕾，沒想到宴會的菜餚都這麼美味！跟同學推杯換盞間彷彿又回到了學生時光！時光如梭，改變的是年齡，不變的是回憶！下次來合肥必選方萊國際大酒店！

For any hotel location is the key, and although this is located right by the amusement park and water park and chao lake. It doesn’t have good directions or take good care of the walkways to allow people to walk unhindered. A shuttle bus to local spots should be provided. Breakfast which they provided had a ton of options but all of them subpar. If they had only a few things but made well and delicious it would be much better. The air conditioner was the worst. It pushed out humid air and rarely cool enough to drop the room temperature. All over the hotel they have ads for their restaurant but when we asked about it, it was closed. If something is not available, you should not be advertising it. Considered false advertisement. If due to your false advertising I have to go somewhere else for dinner, you should at least pay for the cab fare. Based on the hotel and the number of guests I saw I’m pretty sure you’re only putting guests in floor 8 and possibly floor 9. If that’s the case then each room should be meticulously cleaned. Ours didn’t have soap in the dispenser and was missing the conditioner completely. We were in a no smoking room, there was still a “do not smoke in bed” resin sign. Which was extremely dirty like no one’s cleaned it in weeks if not months. There’s a cute robot you send up to deliver things. But it doesn’t know to wait for people to get off the elevator before getting on, causing a family of 4 with their luggage to be partly trapped by the robot for a few minutes. I’ve had the opportunity to talk to a number of the staff and can see the lower occupancy and time has affected this establishment. But you can still do better.

I had a fantastic stay at this hotel. It offers great value for money — the room was spacious, clean, and comfortable, far bigger than I expected for the price. The location is also very convenient, with easy access to local attractions and transport. The staff were exceptionally friendly and helpful, always greeting me with a smile and ready to assist with anything I needed. A special thank you to Xiao He 小何 and Xiao Ye 小叶for their warm hospitality and attentive service — they truly made my stay memorable. The breakfast was lovely, with a good variety of fresh and tasty options to start the day. Overall, I highly recommend this hotel to anyone looking for comfort, convenience, and genuine service at a great price!