Rethymno Mare & Water Park

I am being as objective as possible. We booked a room with a private pool at the Rethymno Royal. It advertises 2 restaurants and the photos on their website and *********** show a beautiful restaurant, variety of foods (text reads : variety of Mediterranean food). We were shocked to see that people queue for 25 min downstairs (try sitting up for 25 min waiting in line in summer heat with a baby and 3 years old, both very hungry). Despite having 2 restaurants advertised, there was only one at the other hotel ( Rethymno Mare, which is the cheaper version of Royal). After waiting in line, we realised that there was no edible food. French fries and canned vegetables are medditeranean traditional food? Dirty restaurant, chairs with holes in them, food was awful (tried giving a brocoli to my baby but it was extremely salty and watery). There were so many people waiting for a table and for some food everyone complaining. We tried to speak with the manager and the receptionist said we will be contacted by the manager. 7 days have passed and we are still here and no sign from the manager. We had to rent a car and go outside to eat as there was no way for us to get a table and decent food. However, as the hotel is in the middle of nowhere, it is a 15-20 min car drive to the nearest village/ city. So we paid for our meals at the hotel but we are forced to go out. Many other guests are doing the same. Room was not well cleaned and we only got 1 soap (tiny one) for a family of 4 for 7 nights stay ! Room was never cleaned, they only come to pick up the garbage and change towels if you ask for this (once every two days). There is no 5 stars service as they advertise and nothing to do in the area. On the plus side : The water park is great indeed and our children loved it, the staff working there is amazing. Same for the mini disco in the evening, we were so happy that at least we got this, otherwise our holidays would have been a total disaster. Also many thanks to the two girls working at the snacks and drinks at the pool, they were lovely! I am seriously considering filing a formal complaint for false advertising and misleading information for customers. On top of this, the restaurant manager yelled at my daughter (not even 4 years old) and made her cry. Bed sheet had holes in it, the fridge in the room is not working and you have to pay 16 euros if you want to use the locker in the room (which 5 stars or even 3 stars hotel asks you for money to use the locker in your room after you paid a fortune for the holiday ????). The room with the private pool is very nice but not worth it given the overall situation with the lack of service at the hotel. We are truly sad because we were looking so much forward to this holiday and it was a huge miss due to the hotel. We feel mislead and lied to.