Mercure Shanghai Hongqiao South

First time stay at this hotel. Location close to Hongqiao airport. Very clean and nice room. Good for one night stay if you want to stay close to the airport. Had an evening meal across the road from the hotel at Zhejiang seafood which was nice.

衞生非常好，給我們免費升級了房型送了早餐，早餐也很好吃，還有機器人送外賣小朋友很開心，位置去虹橋機場很方便，酒店還能約送機，還會再來

facilities are excellent, clean room, delicious breakfast, convenient location, welcoming staff, all was so perfect, I will definitely stay again in future

每次出差都選擇這家酒店，體驗超棒！ 酒店整體法式風格很有格調，從進入大堂開始就感受到精緻的氛圍。我是上午到店，辦理入住效率很高，工作人員態度親切。 房間是豪華大床房，金可兒床墊睡得特別舒服，落地窗外的城景視野開闊，獨立冰箱很實用，出差帶的一些需要冷藏的物品有了安置處。 酒店免費停車太方便了，對於開車出差的我太友好。而且還有充電樁，就算是新能源車輛也能安心停留。離星中路地鐵站步行不到一公里，交通便捷，不管是去機場還是市區辦事都很順暢。 還提供虹橋機場/虹橋火車免費送站服務。

My stay at this hotel started with a HORRIBLE experience at check-in. Despite having a COMFIRMED booking through Trip.com, the front desk insisted that I CANCEL my reservation and rebook directly with them, promising a refund. This made no sense! Why should I cancel a prepaid booking, especially when refunds aren’t guaranteed? There seemed to be a language barrier, but that’s no excuse for their unprofessional behavior. I firmly refused because first, c anceling would risk losing my payment** (since my booking was non-refundable). Second, rebooking would likely cost more their "promise" of a refund seemed unreliable. And lastly, Trip.com bookings should be honored! What's the point of using a booking platform if hotels pressure guests to cancel? Thankfully, after arguing, they finally accepted my original booking, but the entire situation was unnecessary and stressful. I was lucky it didn’t ruin my stay, but this hotel clearly prioritizes their own profits over guest convenience.

Our stay was great. Thank you for excellent service.