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Lage4.7
Ausstattung4.7
Service4.7
Sauberkeit4.7
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Negative Bewertungen(36)
Yassine
Business-Doppelbettzimmer
Aufenthalt im Aug. 2024
Business
8 Bewertungen
3.5/5
Gepostet am 26. Sept. 2024
The front desk was polite, kind and helpful, the hotel looks fine, location is perfect as it is located in front of Guilin park metro line 15, near to several malls and restaurants. I did not like the lighting in the room as it feels dark and too yellow feels like in the 80s or 70s , the rooms will get dusted quickly and easily, i would sneeze every few minutes, amenities are enough, view is good, breakfast is tasty. I wouldn’t comeback again.
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Antwort der Unterkunft: Dear, I am truly sorry that we were unable to satisfy you despite our service oriented mindset. Thank you for taking the time to provide us with valuable feedback amidst your busy schedule. We take your concerns very seriously and are actively working to improve them. Here, I would also like to recommend our premium king size room to you. The room is bright and stylish, and we are committed to creating a comfortable living environment for you and other guests, creating a feeling of being at home. Thank you very much for your feedback and suggestions. We look forward to your visit again! Hotel General Manager (CHEN)
Gastnutzer
Business-Doppelbettzimmer
Aufenthalt im Juli 2024
Single
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 14. Aug. 2024
I enjoyed my stay in Yitel a lot! Whether it was going out and coming back late at night to be greeted by friendly staff members, getting to the super close subway station or tianlin road to eat, or even staying in to order delivery, it was overall a super convenient and pleasant experience.
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Antwort der Unterkunft: Dear guest, hello! Thank you for staying at Heyi Supreme Hotel - Shanghai Xuhui Branch. Thank you for your recognition and encouragement of our service work. Creating a warm and historical accommodation environment for guests has always been our goal, and the hotel will continue to provide more customer service, bringing more convenience and affordability to guests. I am glad that the new service has brought you a satisfactory experience. Looking forward to your next visit! (Racher, General Manager of the Hotel)
Gastnutzer
Zimmer (2 Betten)
Aufenthalt im Dez. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Jan. 2025
My family and I recently stayed at Yitel Premium Hotel for a total of 9 nights during our trip to Shanghai. Initially, we spent 3 nights here before travelling to other provinces. We enjoyed our stay so much that when we returned to Shanghai we chose to stay for another 6 nights. The hotels location is very convenient, with the subway station right across the street, making it easy to explore the city. The rooms were clean and well maintained.
We would like to give a special recognition to Xiao Yu (小鱼) for his exceptional assistance throughout our visit. His helpfulness truly enhanced our stay.
The next time we visit Shanghai, Yitel Premium will definitely be our top choice. Highly recommend!!
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Antwort der Unterkunft: 尊敬的賓客您好!感謝您入住和頤酒店-上海徐匯店。最好的旅行,就是在一個陌生的地方,發現一種久違的感動。 我們相信細節服務才是最貼近您的服務,我們在這一條路上仍須努力。您就是我們的伯樂,發現我們如此多的優點。很慶幸能與您同行,願下次相聚會有更多的驚喜與感動期待您的再一次光臨。(酒店總經理Chen)
Your_mr_a
Business-Doppelbettzimmer
Aufenthalt im Sept. 2024
Pärchen
12 Bewertungen
4.0/5
Sehr gut
Gepostet am 21. Dez. 2024
Nice hotel, and good place for spend time. Except location. It’s a bit far from the downtown. But all other things is good enough
Übersetzen
Antwort der Unterkunft: Hello dear guests! Thank you for staying at Heyi Hotel Shanghai Xuhui. I am very glad that the hotel can provide you with a comfortable living environment, and thank you very much for your recognition and recommendation of the hotel! Of course, the least of the meticulous service is the staff who have been striving for the ultimate service and every guest who has been trusting and supporting, and your satisfaction is our greatest motivation. We look forward to seeing you again! (General Manager Chen)
Siewwah Woo
Business-Doppelbettzimmer
Aufenthalt im Nov. 2024
Business
1 Bewertungen
3.5/5
Gepostet am 14. Dez. 2024
Renovation in progress....
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Antwort der Unterkunft: Hello, we are very sorry that this stay did not make you 100% satisfied, we are currently actively communicating with the construction unit outside the hotel to solve the decoration problem as soon as possible, I believe that such problems will be solved soon. In addition, our hotel has a free earplug service, if you need it at any time we can deliver it to your room. We are committed to creating a comfortable and home-away environment for you and other guests, thank you very much for your comments and suggestions, and we look forward to seeing you again! (General Manager Chen)
Gastnutzer
Zimmer (2 Betten)
Aufenthalt im Aug. 2024
Reise mit Freunden
10 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Sept. 2024
Room and hotel service was nice
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Antwort der Unterkunft: The greatest joy in life is that our labor is recognized, and we have been working hard to live up to your expectations! Hotel General Manager (CHEN)
Antwort der Unterkunft: 尊敬的賓客您好!感謝您入住和頤酒店-上海徐匯店。服務是我們的靈魂所在,期待您下回再來,繼續體驗這裏始終如一的服務精神。能得到您的肯定與讚揚是我們人無盡的榮幸與鞭策,我們也將不斷超越與完善,期待與您下次美麗的邂逅! 期待您的再一次光臨。(酒店總經理Chen)
Antwort der Unterkunft: 尊敬的賓客您好!感謝您入住和頤酒店-上海徐匯店。同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!! 期待您的再一次光臨。(酒店總經理Chen)
Antwort der Unterkunft: 尊敬的賓客您好!感謝您入住和頤至尊酒店-上海徐匯店。我們一直致力於為每一位賓客提供乾淨舒適的入住環境和細緻、周到的服務。對於您在酒店入住期間的經歷,我們深表遺憾。收到您的反饋,我們已聯繫客房經理溝通增加查房力度,您入住期間房間有任何問題一定要第一時間聯繫我們,我們有新舊裝修風格不同的房型,前台工作人員可以幫您更換其他房間或房型,酒店的所有工作人員都是秉承服務至上,信譽第一,全心全意,包您滿意的工作準則,爭取讓每一位在和頤至尊留下過腳印的顧客滿意而歸。儘管本次入住沒有讓您感受到很好的入住體驗,但無論何時,我們的服務人員隨時為您待命,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!酒店總經理Racher
Nigulasidadizhaosizaici
Zimmer (2 Betten)
Aufenthalt im Nov. 2024
Anderes
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Dez. 2024
房間設施都蠻好的,早餐也很豐富!小哥哥小姐姐們都很熱情~小魚服務較好棒棒噠🎊希望下次有機會再來~
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Antwort der Unterkunft: 尊敬的賓客您好!感謝您入住和頤酒店-上海徐匯店。每天最開心的事莫過於看到您的好評,您的好評就像是山泉水一樣滋潤我們的心田,我們也會更加的珍惜親們的肯定與支持,不斷的改進自己,完善自己,力求讓我們的服務做得更好。您的好評就是對我們最大的肯定和鼓勵,歡迎您再次光臨,檢驗我們的進步!。期待您的再一次光臨。(酒店總經理Chen)