Barcelona International Resort Shanghai

I was quite disappointed with my recent stay. For a hotel that claims to be five-star, the overall quality and service were far below expectations. The shower head kept shifting to the right, meaning I had to stand awkwardly in the corner just to shower. When room service came to clean, the beds were not made properly, and some trash was left behind. There was also a noticeable bad drain smell throughout the room, which made the stay unpleasant. The hotel advertises itself as an international resort, yet there were no international TV channels available, and the breakfast selection was far from international. Drinks were served in paper cups, which felt very out of place for a five-star setting. I also noticed that previous reviews mentioned holes in the tablecloths, and while the hotel had responded saying the issue would be resolved, the same problem still exists. This shows a lack of follow-through and attention to detail. Overall, the experience did not reflect the standards of a genuine five-star hotel. With serious improvements to cleanliness, maintenance, and service quality, the resort might reach its claimed rating — but at present, it falls well short.

We chose this hotel expecting a luxury stay, but it fell disastrously short of its 5-star rating. The positive aspects end with the hotel's bright, colourful decor and the clean, spacious rooms. The restaurant, however, was an absolute embarrassment for a hotel of this calibre. The food was consistently overcooked and of shockingly poor quality. The experience was cheapened further by being served on paper plates and plastic cups, all while sitting at tables with hole-ridden cloths. The entire dining room lacks any semblance of 5-star ambiance or service. Due to this massive failure in their food and beverage offering, we will not be returning.

帶娃入住超省心，全家都滿意！特意選了這家親子友好型酒店，體驗感拉滿！家庭房空間寬敞，能滿足一家老小的需求。房間衞生乾淨，床品柔軟，孩子睡得很安穩。酒店位置步行到歡樂谷2-3分鐘就到了，班車出行也很方便。前台服務員Emily服務温暖周到，解決問題及時，是一次愉快的親子度假體驗！

位置絕佳，去歡樂谷超級方便，就隔了一座橋；服務態度也好，不管是前台、門僮還是接送我們去歡樂谷的工作人員，下次來歡樂谷還是可以住這家店的。就是早餐品類、口味各方面有待提高，希望下次來能有所改進。

住下來超出預期的好！進酒店就覺得環境亮堂又整潔，房間空間夠大，不會覺得擠。床品摸着乾淨，枕頭高度也剛好，房間都收拾得整整齊齊。入住時和前台商量想15點退房，前台員工Emily態度非常友好的同意了，性價比很高，會介紹朋友來。

這次入住最打動我的就是酒店的前台服務，真的做到了細緻入微、無可挑剔！辦理入住時，前台工作人員Angie熱情又專業，動作麻利高效，全程沒有多餘等待，還主動提醒了酒店的各項便捷服務和周邊出行小貼士。後續有幾次諮詢行程和設施使用的問題，無論是電話溝通還是當面詢問，他們都耐心傾聽、詳細解答，態度始終温和親切，完全沒有敷衍感。甚至注意到我們帶了行李，主動幫忙協調行李寄存，還細心告知了取件時間和注意事項，細節處的貼心讓人倍感温暖。單論服務質量絕對滿分，這樣用心的前台團隊太加分了，下次來還會優先選擇這裏！