Extremely disappointed with my experience from check-in at this hotel. Despite booking a queen bed, we were given two single beds instead. When we requested a room change, we were informed that all the bookings were already full. We reached out to our travel agency, and they confirmed that the mistake was on the hotel's end. They had clearly specified a queen bed for us, but the hotel failed to uphold their commi**ent.
To make matters worse, the condition of the room was appalling. The bathroom was in a terrible state, and to our surprise, there was no toothbrush provided. We approached the receptionist, as there was a note in the bathroom stating that the reception would be happy to accommodate such requests. However, we were told that they don't provide toothbrushes in this hotel. Additionally, the paper towels were provided in such a small pack that it was truly disgraceful for a supposedly 4-star establishment.
I don't even want to begin describing the state of the room itself. Considering the exorbitant room rates and the hotel's self-proclaimed 4-star status, I would strongly advise against staying here. This overall experience was highly unsatisfactory, stay at your own risk.
Übersetzen