Sentral Old Town

Checking in was difficult because the front door was locked and no one was at the front desk. While trying to use the chat text app no one was responding. Finally some one came to the door minutes later. The parking is on another app that I wasn’t told to download until in the property. Had to move my car and reserve a spot on the app for $30+ dollars a night. Better options than this place all over Scottsdale. The apartment was large but not clean. The towels were tattered and torn. The coffee machine in the lobby was out of service. There were only three hangers in the closet. The advertisement was inaccurate because this place is for corporate stays not vacation stays. All things bad here. Bed was the worst. I never got a good night sleep any of the nights I was there. The staff seemed like they were trying to avoid the guests at all times.

There is a check-in process that must be completely on your mobile device, preferably well in advance of getting there. The location is proximate to many wonderful places. The rooms are comfortable and modern. Know that this is an apartment complex and that the management of the single-hotel-like stay is run by some other entity. If there are any problems you are on your own and they cannot possibly resolve them. I wasn't able to access my room for multiple hours and they could do nothing to help me. The wifi wasn't enabled for my stay and they did nothing to fix it.

Everything is perfect! Perfect room, perfect pool, perfect location! It’s right across the street from the mall and a couple of blocks from Old Town Scottsdale. Plus, the canal walkway is right outside the building. We loved our stay and will be back!

Over-engineered process to check in and get access to your room, with ZERO connection to a human being, EVER in the entire process. This may work for the 20-somethings. If you actually believe "hospitality" should include human interactions, you'll be completely turned off by this hyper-optimized, ZERO touch, ZERO care business model. Not for me - thanks.

I just don’t see the value in automated property management. It’s impersonal, and if your busy and not familiar with it, after a long day it’s miserable to try and figure out. Parking garage is confusing because it says second floor but when you want to confirm so you don’t come to a tower vehicle…no one around. It was a nice room but it was no different than a sonesta suites without any of the customer service. Can’t get extra towels, can’t confirm parking, several different codes at several different boxes, no one to ask for help. Iron was missing and I had a presentation, so that stinks. Just another impersonal experience from an increasingly impersonal world. Just sucks. Won’t stay there again.

Room was surprisingly spacious and well priced for area. Walking distance of Fashion Square, restaurants. Grocery stores within about a one mile radius. Clean apartment and stocked with a few essentials—roll of paper towels, dish soap, single use laundry soap. Coffee was an electric kettle with instant coffee. Had some pots and pans for cooking but only a single large spoon for cooking utensils. Someone must have accidentally connected to our TV sound bar via Bluetooth because twice loud music scared us half to death shortly after arrival. I just unplugged it while we were there. Building was surprisingly quiet all weekend. Parking was easy but we didn’t realize we had to register our car via an app until we checked out be discovered a tow notice on our car. Everything is tech-y. An attendant was on duty at check in and check out but it appears everything can be done online with the keys available at an electronically controlled mailbox thing on the wall. Hotel information via a QR code on the counter in room. Smart TV so we used our streaming accounts. Liked how the lights were on in our room when we first entered. Good wifi. Would definitely stay again.

Bathroom had mold & dry root on wall baseboard corners around stand in shower pan. Door installed on backwards so water comes out when showering. No place other than floor to put bathroom essentials in shower. Smells like mold when walking into room door from entry. Overall sound of vehicles from street traffic constant sound inside room & bedroom when sleeping. No tv in room. Room was not cleaned throughout. Faucets were not wiped down no extra toilet paper & tissues. No tv in bedroom & dresser blocking window curtains when shut.

Didn't realize there was no service to room. Cleaning, change of towels or anything. Room not ready by check-in. No in room amenities, such as coffee, etc.

You can hear between the walls. You can hear every step from upstairs neighbors. I got there at midnight and the check-in process was a nightmare and check out as well. The parking was a headache. Felt like I was always trying to fix a problem.