Haustierfreundliche Hotels in Santiago de Chile

Nice central location with Santa Lucia just over the road. Friendly and helpful staff. Easy access to things like the Hop on Hop off bus stop for Santa Lucia if you’re planning to do that. I had a room on the 14th floor that looked like it needed a deep clean. The windows were streaked with hand prints, the bathroom had chunks dented out of the walls and one of the floor boards was missing part of a panel - it actually slid backwards and forwards when you walked on it. Not sure when the last time anyone from Accor Hotels inspected the property. Pool not open at this time of year. No day spa. Breakfast buffet was the same thing every day and the only hot options were runny scrambled eggs or sliced cooked sausage. Cold selection was nice though with lovely sliced fruits and a good bread and pastry selection. Convenience store located right next door if you needed to pop out for any items. The area is frequented by beggars and street merchants. I was advised by hotel staff not to walk alone and to carry my bag across my front. Probably not the safest area for solo female travellers to wander around.

My wife and I tried to check into the hotel a little earlier than expected and there were no rooms available. So the receptionist would hold our bags until we’d get back from our day out in Santiago. We enjoyed a great evening out in Santiago, and arrived back at the hotel at about 11 pm to check into our room. We walked into the hotel to check in and get our room key - there was no security guard outside, no requirement to swipe the room key, and the door does not automatically close. My wife and I were talking to the receptionist IN THE LOBBY, I mentioned to the receptionist that the door should automatically close or they should have someone at the door, a second later a thief snatched my wife’s phone, which was under her arm. The thief ran out, jumped into a waiting car, and took off. We sprinted after the man, but he was long gone. The hotel advised the Carabineros (Chilean police) wouldn’t arrive until 4 am, that they were having an unusually busy Tuesday night, and we might as well wait until tomorrow morning to file a police report. As we were going back and forth with the receptionist and my wife is crying hysterically, and we are advising guests walking in of what just occurred, the receptionist is trying to quiet us down and to not scare the guests. The receptionist was indifferent and ambivalent, no apologies, and showed no consideration. Not reporting it immediately was a critical mistake, and surely done on purpose by the hotel to avoid having a scene of several police officers and my wife crying in their lobby. After barely sleeping we went to the PDI, the sophisticated Chilean police investigators, they advised that they couldn’t take the report, had to be the carabineros. We went to a carabinero station and filed a report. At first, the carabineros gave us a very hard time for us not having filed the report immediately. Telling us we made a huge mistake by not reporting it immediately, and even thought it was a little over 12 hours since the incident occurred. However, after pleading with them, explaining what the hotel told us, stressing we are foreigners and do not know the laws in Chile, they finally made a report. The Hotel Sommelier Boutique is NOT safe and they do not care about their guests.

El hotel siempre está correcto en todo sentido. El problema es la plataforma de reserva. Me anularon la reserva sin avisar nada. Llego al hotel y me informan que la reserva estaba cancelada por suerte el personal del hotel es amable y ente dieron la situación y me respetaron la reserva como fue realizada. Dudaría en hacer otra reserva familiar en trip.com

This was a superior experience and one that reminds me of a time when hotel management was something hotels took pride in. From the very first moment, this was a stay of pure comfort. - Check in and out was quick and informative - The rooms were of a very high standard, clean and with superior comfort. There was a huge comfortable bed as well as a lounger and space for an office desk with chair. The desk had multi-jurisdictional plugs which is such a great offering for guests. I do not understand why all hotels do not offer this. There were four complimentary bottles which were always replaced. The lighting was just right. - Bathroom was luxurious with separate shower and bathtub, with the toilet in a separate space. Shower gels and shampoos provided along with lotion. And many towels of high quality. - Breakfast was excellent with a selection of everything anyone would require included fruit, breads, meats, live egg station and more. - Staff: The staff from the breakfast area to the concierge and reception were all excellent. They were helpful and always smiling. Special appreciation to the waiters in the breakfast area who were very helpful and engaged in conversation in English - which was great for me. They would constantly check to see if I was okay. I was very impressed with my stay and will definitely stay here again. Well done to the hotel management team and staff. Spectacular!

To say this is an excellent hotel with a great location, service, facilities, and comfort really sums it up, but let me share just a little story. When my wife and I arrived at the airport and took what we thought was a legitimate taxi, we came to find out that it was actually a pirate with a black and yellow car exactly like the ”official taxi”. When we discovered our credit card had been compromised, the staff (front desk staff were the best I have ever dealt with, and I travel a lot) had their security chief go over security camera footage to observe our transaction in front of the hotel in an attempt to further identify the pirate by reading the license plate number. Too make a long story short, with their help our credit card problem was resolved, and we were ”off the hook”. That alone should do it, but the hotel was clean, the rooms were very comfortable, and the breakfast area was as good as I have ever seen (and it was included). Again, I cannot recommend this hotel enough...if you go to Santiago, wish to stay in the heart of the city close to the metro, and want to deal with people who really care about you and go above and beyond excellent service, STAY IN THIS HOTEL! You will have no regrets.

tolles, exklusiver Designhotel in ruhiger Lage im Finanzdistrikt von Santiago de Chile. Das zur MARRIOTT Gruppe gehörende Hotel befindet sich in einem modernen Hochhaus, in welchem in den übrigen Stockwerken noch Penthouse-Suiten untergebracht sind. In unmittelbarer Nähe befinden sich sehr viele Restaurants und Bars. Zu Lobby gelangt man in die mittleren Stockwerke des Gebäudes per Fahrstuhl. Das Interieur von Lobby, Frühstücksraum und Restaurant ist sehr stylisch und designed. Der Personal ist sehr freundlich und zuvorkommend. Auf Grund meines Marriott-Status bekamen wir ein Upgrade in ein sehr schönes Corner-Zimmer mit toller Aussicht. Die Zuschnitt des Zimmers war sehr großartig mit einer großen Badewanne mitten im Zimmer. Das Zimmer war zusätzlich mit einer modernen Kaffeestation ausgestattet. Durch Covid-19 konnte das Frühstück leider nur auf dem Zimmer serviert werden, war aber trotzdem sehr reichhaltig. Auf dem Dach des Hotels befindet sich der mittelgroße Pool und eine kleine Cocktailbar. Ebenfalls auf dem Dach befindet sich noch eine Eventlocation, in welcher vor allem Electroevents durchgeführt werden, beide mit spektakulären Aussichten. Ich würde das W Hotel auf jeden Fall für Gäste, welche höherpreisigen Urlaub machen möchten, uneingeschränkt empfehlen..

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Ich kann nicht genug über den Service sagen, wir fühlten uns wie Familie von der Minute, die wir in [Sicherheit, Front Desk, Restaurant, Zimmerservice, alle] gingen. Ruhig, geräumig und sauber Zimmer und Badezimmer. Liebe die Badewanne und die komfortablen Betten. Es war so günstig, einen kleinen, aber regelmäßigen Kühlschrank zu haben. Mit der Fähigkeit, die Türen zum Schlafzimmer zu schließen, können wir Gäste für Treffen haben, bevor wir zum Restaurant zum Abendessen gehen. Das Restaurant war absolut lecker und die Preise sehr vernünftig. Personal machte es einfach mit Reservierungen und Aufmerksamkeit für meine Gäste. Der Pool wurde erhitzt und mit großartigen Stadtblicken und offenem Raum. Sauna war ein großer Plus. Meine Jugend und Gäste lieben das Spielzimmer. Ich empfehle dieses Hotel sehr. Ich werde definitiv zurückgehen.

Das nach langer Schließung wegen Covid-19 wieder neu eröffnete RENAISSANCE Hotel. welches zur MARRIOTT Gruppe gehört, befindet sich im Stadtteil Vitacura, etwas abseits des eigentlichen touristischen Zentrums von Santiago, welches aber durch die Stadtbusse von der direkt vor dem Hotel befindlichen Haltestelle in kurzer Zeit erreichbar sind. Vitacura is eher eine Business District von Santiago und demzufolge auch sehr sicher. In unmittelbarer Nähe (fußläufig zu erreichen) befindet sich auch noch eine riesige Shopping Mall (Parque Arauco), mit einer Unmenge an allen erdenklichen Geschäften und einer großen Anzahl an Restaurants, Cafes und Bars. Man betritt das Hotel durch eine sehr modern und hell eingerichtete Lobby. Der Empfang am Check-in war sehr herzlich und persönlich, besonders eine Mitarbeiterin Lorenadana hat sich sehr darum bemüht, uns mit allen notwendigen Informationen rund um das Hotel zu versorgen und war auch während unseres Aufenthaltes immer für uns ansprechbar, Wir bekamen auf Grund meines MARRIOTT-Status ein Upgrade in eine Junior Suite im 13.Stock mit einer wunderbaren Aussicht durch die großen Panoramafenster auf den Stadtteil Vitacura und die dahinterliegenden Anden. Die Juniorsuite war sehr geräumig und geschmackvoll auf moderne Art eingerichtet. Das Bad war ebenfalls sehr großzügig eingerichtet mit 2 Duschen, 2 Waschbecken und als absolutes Highlight einem Whirlpool für 2 Personen. Auf der 12.Etage befindet sich die Business Lounge, welche ebenfalls sehr modern eingerichtet ist, allerdings auf Grund von Covid-19 nur einen eingeschränkten Service anbot. Einziger Kritikpunkt während unseres Aufenthaltes war das sehr spärliche Frühstücksbuffet, welches aber ebenfalls an den geltenden COVID-19 Bestimmungen gelegen haben kann. Das Hotel verfügt ebenfalls über einen ebenerdig gelegenen, von der Lobby aus erreichbaren schönen Swimmingpool mit Liegen, welcher ebenfalls von uns genutzt wurde. Eine eigen Tiefgarage gehört ebenfalls zum Hotel. Wir können das Hotel uneingeschränkt weiterempfehlen, auch und vor allem wegen seines Services. (Spätabends fiel unser Zimmerfernseher aus und auf Anruf war trotz der späten Stunde sofort jemand da, um das Problem zu beheben.

we stayed here on our way to travel chile and one night on the way to fly home. it was a decent hotel. the first time we stayed we were on floor 4 and the rooms were very loud and outdated, this time we have stayed onthe 7th floor and the rooms are updated and the hallways are very modern. the included breakfast is really good as well. friendly helpful staff and a great pool area to hang out in also close to many ammenitities to get room supplies