Htop Royal Sun Family Suites 4Sup #HtopFun

A great place in a holiday type area. We were passing by and we’re able to do a late booking. Friendly staff and good room. Just beware of music in the entire area until 11pm/midnight. Great area for restaurants. Supermarkets and entertainment. Everything available just down the road

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We were a little confused on arrival as we’d been informed that the hotel was located on the beach, but hey ho it wasn’t far too walk. We had 2 suites with 3 adults in each. The guy on reception was lovely , one of the best I’ve encountered,and I’ve stayed in many hotels worldwide. I wish I’d taken his name to give him a special mention but we never saw him again. The rooms are spacious but tired. I struggled stepping over the side of the bath into the shower as there is nothing to hold onto. The sink backed up in the kitchen after rinsing a cup but was quickly sorted by the maid. There are no cups or utensils in the room so even after hiring a kettle we had to go out and purchase cups to allow us to sit and have a coffee at night or morning when the restaurant/bar was closed. There are no views , all rooms look out onto other hotels so expect music / noise until the early hours. The hotel claims to be 4 star but it’s more like a 2. We stayed all inclusive, the food was dire. Cold and insipid, the best thing we ate during our entire stay was the onion soup if you put plenty of seasoning in. Breakfast looked like it had been cooked the night before then stuck under the hot plates to warm up. Thankfully you could make your own toast. The young girl who did the entertainment at night was wasted in the hotel. She had an amazing singing voice and was so full of fun. The young waiter/ glass collector was also lovely , we had such a laugh with these 2. The bar staff looked like they couldn’t be bothered to be there. Very limited choice at the bar, which they blamed on winding down for end of season which didn’t help the 6 of us. The barman in the restaurant should have been upstairs in the bar because he was fab. The pool is tiny with very few sun beds, there is a sun terrace but as you have to go all the way from floor 7 to 0 to get a drink ( pool bar only open mid season ) we decided to go to the beach everyday. You have to book your sun loungers at the hotel before heading off. It’s only a short walk but as a train line runs through the resort you need to be able to negotiate steps in the underpass. Not very good for anyone with limited mobility. There is a free bus ( but only mid season ). We had booked breakfast on the morning of our departure due to having a diabetic in our party. Our taxi driver called to say he would be collecting us earlier than planned, I nipped to reception to ask if it would be possible just to have one croissant in order that they could take their insulin. You’d think I’d asked for the world. The receptionist Maria tried to inform me that there would be no one in the kitchens even though the restaurant opened in 30 minutes. She was rude and abrupt stating we should have booked a takeaway breakfast. As we didn’t know the taxi driver would be altering the time why would we ? I even offered to nip downstairs and grab her one myself but she wasn’t having any of it. Eventually a breakfast bag was delivered to reception before

This was our third time staying at this hotel and once again, couldn't fault it at all! The rooms are spacious and clean, there are lots of varied food options at breakfast, lunch, and dinner (we were all inclusive) - always at least one fish, meat, and vegetarian option but more often two or three, and delicious. There is a tiered all inclusive system now which they didn't have previously, we were on the 'premium' which gave us a discount on cocktails rather than fully free but it was still more than reasonable and they were all lovely. There's also the free cocktail of the day for all inclusive members as well, not sure how this works for people who are on the other board options. The entertainment was great especially for kids, and the staff were all ace! One young lady in particular was brilliant, didn't catch her name though, but she hosted the bingo and the dance parties with the kids. Two of the bar staff in particular definitely deserve a shout-out--Miguel and Isaac were amazing and we had a really good laugh with them as our days went on. As always, the rooftop pool was clean, well-maintained, and more than enough loungers for everybody to enjoy. The hotel is close to the beach as well as lots of shops, bars, and restaurants. Overall we just had a wonderful time as always! We'll definitely be back, as will our friends who came with us for the first time.

Nous avons passé 4 jours entre amis dans cette hôtel, ce séjour et proche de l’horrible l’emplacement de l’hôtel et éloigné du bord de mer avec tout au tour des poubelles qui débordées pendant 4 jours Côté restaurant les buffets matin midi et soir ont été identiques pendant 4 jours et d’une qualité médiocre L’entretien des chambres et très mal effectué la literie est très mauvaise Il a fallu même un jour aller réclamer des serviettes propre qui n’avez pas été mise dans la salle de bain Les animations du soir sont minables Il y a une soit disant piscine sur le toit C’est tout simplement pas plus grand qu’une patogoire un scandale Enfin cette hôtel ne m’erite pas 4 étoiles Même aux normes espagnol A fuir !!!!!!

The food was horrendous I came down with food poisoning so did a few other guests I could have cried as it was our honeymoon, I tried to get a plane home early but there was none, the chicken was pink all the food was cold, I will never ever go back as long as I live, it ruined our honeymoon, please please do not go to this hotel . 😪

Currently here last two nights to go and having to go out for food! Very poorly when eaten here. Pink chicken! Cold food even though it’s just come out the kitchen! Pool bar should open at 11am! But doesn’t. Had to go and ask reception today at 11.40 when it was opening they didn’t know it wasn’t open! Rooms clean and bar staff lovely

Absolutely amazing hotel. Lovely staff. We were moved here after arriving at h top summer sun and having the worst experience, we complained and got moved here. So glad they did because we had the best week! Erriola was the best of the kids entertainment staff they all loved her! Lovely pools, great location, rooms were cleaned to a good standard each day. Food had a lot of variety :)