Arena Hotel

I got this email: Dear Guest: INNsight is just the hotel website operator so we have no control over bookings, but we have received word that the Arena Hotel has been closed and sold to be transitioned into alternative housing, therefore they have canceled all future bookings. We recommend rebooking your stay in the area as an alternative. For any inquiries, you can try emailing the hotel directly, but we wanted to inform you what we have learned so you can rebook elsewhere. Thanks, Raj Patel, CHA

We stayed at this hotel back in 2017. One of the attractions was that it was a short walking distance away from the SAP arena where we were watching the competition. The hotel at that time was comfortable, offered a breakfast buffet in the mornings, and had hospitable personnel. We came back to this hotel in January, 2023, and discovered how the hotel has deteriorated— elevator is not working, no buffet breakfast, and generally a very worn look. We met a fellow customer who said to us that the hotel may have been in the process of being converted to a homeless shelter. We looked this up and found out it was true. That accounted for why the owners are obviously not putting money into basic upgrades.

Nothing special, but the room was clean and quiet. Good deal for that area. I would stay there again. We just were there one night. Comfortable bed. Had a coffee maker and frig in room. It just had the basics. It did have some covered parking.

Canceled my room and gave it away for a higher price while I was standing in line to check in. Booked a room almost a month a month in advance. I showed up from out of town early. I asked if I could check in early. I wanted to park my car and go explore, also wanted to make sure all the paperwork was done for when the room was ready. I was told by the front desk, "No." Okay well I know my room isn't available but let get the paperwork done. "No." Dead stare. No explanation. I've never had such uncommunicative and bad service at a hotel. I came back at 5pm and waited in line with about 30-40 people to finally check in. Everyone around me was there for a concert and were trying to get into their room in time to get ready to go to the concert. People were doing their hair in the lobby as there was one guy at the desk. I waited for an hour and half in line and when i got was about the 3rd person the desk guy gets on the phone and stares at me while talking. I get to the front desk and I spell my name for him and he instantly tells me I have no room. I get out my phone to verify the reservation and i see i got an email about 15-20 minutes before i got up to him cancelling my reservation. He did say they tried to charge my card, which had been stolen, canceled, and replaced since I booked the room. I tried to give him the replacement or a new card, no. You're room is gone. There were 20 people behind me. How could my room be gone when they literally canceled minutes before i got to the desk. I've never been to a hotel where they verify your card before you check in. All this could have been avoided if they had let me check in at 2pm when i got there. How was I supposed to know someone would steal my card info? the guy was an **** about it.

Dirty, rude staff, peeling paint and dirty furniture, no security and doors open all night with no staff. It’s not safe, not clean, not pleasant, all around miserable. On top of it all, the online price was $79 but they charged me $120!

This hotel is a dump. It smells the moment you enter the room. It is totally run down. It feels like you are in a Motel-6! The shower didn't work properly. We had a problem with the service too. If you ask for a room service, they charge $25.00. When we went to ask for towels only, they gave us one towel only, even though we were 3 people staying there. It was ridiculous! The bed and especially pillows were very uncomfortable. My neck hurt for 2 days. The pillows are not flat, they had a huge lump on one side. The pillow felt like a round rock, it was terrible. The walls and the carpet are filthy. We had more than enough after our 2-night stay there and were glad to leave. Wish they would value their customers, by keeping a decent room and decent service there.