Hotel New Folias

Hotel and San Agustin itself are very peaceful and quiet. Almost too quiet. We had a morning walk by the seaside promenade. Almost every day we walked to Playa del Ingles for better restaurants and evening life. Poolside is excellent with normal towel reserved sunbeds. It is annoying but after 20 times in Canary Island we are getting used to. Extra thanks to carpet all over pool area. Not slippery and no burning hot tiles. Rooms are little bit dated and some renewal is needed. Poolbar is another story. Carlos is making excellent cocktails. For example Carlos' sangria does not contain any red wine! Secret recipe with different alcohol is unforgettable and I recommend it. We might visit hotel next year.

After having to leave our first apartments Porlamar in Puerto Rico because of the terrible apartment & treatment from management . We booked into new Folias for 7 nights with breakfast. The receptionist greeted us with a big hello & smile as we walked into the hotel . We were check in very quickly & if there was anything we needed or help just ask . The room was beautiful clean very roomy with two big single beds small kitchen with fridge/two ring cooker & everything you needed plates cutlery etc . Walk in shower very big towels soap & shower gel . A balcony with patio table & two chair sun all day & evening sun too . Our housekeeper Joanna was lovely always very pleasant & hello asked if we were good need anything kept our room very nice & always happy to help you .. The pool was amazing plenty of loungers with mattresses & parasols the pool attendant was all happy to help with moving your lounge or putting your parasol up for you such great chap ,You can Pool towels from reception . .Breakfast was good too bacon eggs pancakes cereal fruit breads teas/coffees . A short walk out the gate by pool area (5mins )to the beach there’s a nice little restaurant there Relax beach club we only had drinks there but food look amazing . About 15 mins walk to a shopping centre with supermarket & lots of restaurants . All staff made you feel very welcome & happy to help you . We really had a lovely relaxing stay & will be back .

In some need of an uplift in some rooms. We were 2nd floor & had a palm tree right outside. Only gripe really was reviews said plenty of sunbeds to go round. NOT true, towels at dawn (7.30am) even tho rules said no reserving sunbeds. However we got round this by paying €10 for a lovely massive Bali bed for day. Juan Luis (the pool police) is an exceptional person, a lovely guy who does everything to help as is the very wonderful Omar on reception. Very helpful & accommodating, the staff make this hotel, I hope they are rewarded well.

The hotel itself was nice. We were happy with our room, the balcony with a view and enjoyed chilling out in the swimming pool area... Only problem was the breakfast which we had booked and paid for the whole of our stay after reading good reviews.But was shocked to find it the worst breakfast we have ever experienced. The cooked items looked terrible so we stayed away from that, the worst scrambled ive ever seen! Limited fruit on offer. Warm orange juice and something that was trying to resemble apple juice out of a machine. Everything else was stale and just seemed like it was wheeled out every day until it all goes. The final straw was biting into a boiled egg which was grey in the centre. Basically nothing is good quality or fresh. Save your money and by fresh produce from the local shops and eat on your balcony, which is what we did for the remaining 6 mornings of our stay. The real shame is the hotels refusal to reimburse us any of the money which we had paid upfront for our breakfast. They did offer us one of their balinese beds for the rest of our stay , but we wasn't interested as they are not next to pool.Other than that they did nothing to rectify the situation and kept our money. We feel ripped off and put a massive downer on our whole stay to be honest.Poor customer service overall, disinterested...

I really enjoyed the hotel.. Had a relaxing and peaceful week in February 24. The room was ok, the balcony were big enough, with a wiew to the pool. Sunbeds were occupied early in the morning, but I always succeed to get one. I liked the carpet ? around the pool instead of tiles, who often get slippery or too hot. The bed was ok, the pillovs too thin. The staff were helpful and the cleaning was very good. The aircondition was quite noisy. I enjoyed the vacation at New Folias.Looking forward to be back in 2025, late january!

The location in San Agustin close to the beach and the beach promenade is quite good. There is a nice pool area with sunbeds. The breakfast is actually very good, so we enjoyed it. You can check in online before arrival - and so we did - but you must present at the receptionist at arrival. The receptionist might improve if attending a course on how to welcome new guests... The beds were OK, but the rooms, the bathrooms and the entire hotel is somewhat tired and needs a total make over soon. On our floor the bin for glass bootles outside the elevator was more than full - and so it was for all 3 days - no-one giving it any attention. The elevators are very small and look very old.