Comfort Suites Benton Harbor - St. Joseph

There was quite a lot wrong with this stay and our room in particular. Firstly--this place is in desperate need of an upgrade. Not only is it dated but many things in the room itself needed to be fixed or replaced. -The room: There were big spots on the bathroom door and the weird little "room dividing" wall that had clearly been damaged and poorly patched. The dresser where the TV was had a huge chunk of the bottom of it torn off. -The window: pretty sure you're not supposed to be able to open the window and climb out because there's no screen or ANY safety implement in place (did I mention we were on the third floor?) That and there were bugs (like box elder and gnats etc) all over the windowsill due to it not being a sealed window. There was also ant repellant powder just sitting in the corner of the window (a child could have easily found it). -The bed: while comfortable, there were numerous stains on the sheets and blankets. -The bathroom: the showerhead was barely attached, and incorrectly at that, and the cover to the tissue box by the sink was broken off and just laying under the sink. -The noise: you could hear EVERYTHING that was going on outside the room. Unfortunately some man next door was ill or something, coughing and vomiting could be heard all night, as well as another man screaming in the hallway late at night and pretty much every conversation outside the door. All in all, not a great stay. DEFINITELY not worth the price.

Shower was horrible pressure, broken parts of shower, smelled like urine light bulb was blown, never got serviced, beds r hard to sleep on, fridge made noises all night long

When we check in got into our room there were dead flies on the window sill and live flies flying around. They moved us to another room and it was the same thing with the flies. The screen was ripped and they left the window open. The door wasn’t working to get into our room so the front desk had to let us in until they finally fixed it and will never again stay there.

Sorry to say room was not cleaned. Breakfast was mediocre. Cold coffee and not much choices of food.

Food was cold. Room and dining area were dirty. Another guest saw a cockroach in her room.

The room was filthy. There were stains on the comforter and popcorn kernels in the bed. There was also grass and dirt all over the couch. And the refrigerator didn’t work. I asked for a refund and they said they couldn’t do that, but they also were not able to give me a different room. It was horrible.

All our linens were dirty with big stains, closet door hard to open, bathroom door sticks, no screen in window and no pool onsite

Not the cleanest hotel room I've stayed in, however the size of the room was much bigger than I expected! Our comforters seemed a bit dirty, and our bathroom had lights out and was missing a light fixture. Both mornings we tried to have breakfast, but even over an hour before the end of the breakfast time, there was no food available. Otherwise a decent stay without any frills.

We used to stay here, new ownership has run it down. Wont be back. They are not maintaining the hotel, wear and tear not being maintained. Sheets had a stain on them, asked for the room to be re-made for 3 days and they did not do it. Then on the 4th day, they did BUT kept the same stained sheet on the bed. Shower curtain and rod was hanging downward because it was broken on the wall. Main lobby bathroom, first impressions!!? There was Poop on the toilet and wall. Terrible dated TV's in the room look like they are from K-Mart 10 years ago. See pictures.