Zur Gewährleistung der Authentizität der angezeigten Bewertungen berechnen wir nicht einfach einen Durchschnitt. Stattdessen berücksichtigen wir sowohl die Glaubwürdigkeit der Bewertung als auch das Datum des Aufenthalts des Gastes zur Ermittlung der endgültigen Bewertung.
Super schön ! Respekt ! Bester Mitarbeiter drinnen Pietro … sehr freundlich, kompetent einfach super zufrieden 🌟🌟🌟🌟🌟. Bravo Pietro complimenti per la Tua accoglienza. Posto spettacolare dalle sale alla all bar splendido in ogni dettaglio
Antwort der Unterkunft: Dear Pemea2023, Although not in your mother tongue, allow us to extend you our deep gratitude for your wonderful feedback. Pietro is so happy for your public recognition and he would like to join me send you a huge GRAZIE. Until we have the pleasure of welcoming you back, Truly yours, Giuseppe De Martino General Manager
EW-MMD
Aufenthalt im Okt. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 28. Nov. 2024
We stayed here overnight after a recent Mediterranean cruise and had an excellent stay. We arrived very early, around 9:30 am. We were greeted by warm welcoming staff. Our room was not ready, but this was expected given the early hour. We were offered a welcome coffee after check in, and we received it with the most delectable cakes. A great start! I had emailed with the concierge Mario beforehand for morning tour options. He prearranged for us a private “Art and Food” golf cart tour of the city. The guide arrived right on time at 10:00 am, and we had a wonderful relaxed tour of the city. (See separate review). We arrived back to the hotel around 1:30 pm, at which time our room was ready. I am a Marriott ambassador elite member, but I never take anything for granted. I had booked a regular Superior room since they appeared spacious, but I also requested an upgrade with my available upgrade credits— even though my status should automatically afford me an upgrade. We were given an upgrade to an Imperial King room that was impressive. It was a huge space with a nice sitting area, a large bathroom, two luggage racks ( yes!), and a great mini bar with coffee, tea, premium liquors, and select wines. (Amarone wine??? !!! Quality choice!) We were celebrating our wedding anniversary, and we had congratulatory notes and welcome treats from the hotel and on behalf of my Marriott ambassador, including a bottle of champagne, rose petals on the bed, fresh cake, chocolates, and flowers. A beautiful presentation that was most appreciated. The bed was beyond comfortable. The bathroom soaps and lotions, etc. smelled amazing. There was a towel warmer. The robes and slippers were thick with good quality. The room had absolutely everything you could ever want in terms of luxury. My husband commented that it was one of the best hotel rooms we have ever stayed in. The decor in the hotel is elegant. The lobby with adjacent restaurant and bar is beautiful. We had dinner at the resturant since we were departing early in the morning and wanted something convenient. The food was tasty, although nothing special, but the service was top notch. Overall, we had an enjoyable stay. The hotel lives up to its 5 star St Regis name.
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6/14
Antwort der Unterkunft: Dear EW-MMD, It was such a pleasure reading your feedback! All the team is touched by your meaningful recognition and joins me in expressing our gratitude for the time that you have taken to share your impressions with us. We hope you will return soon, hopefully for a longer experience as we can't wait to make you feel even more special. Kind regards and happy Festive Season, Giuseppe De Martino General Manager
eigmenxl
Aufenthalt im Okt. 2024
Familie
5.0/5
Hervorragend
Gepostet am 20. Nov. 2024
I was very satisfied with my stay at the St. Regis Rome. I stayed there with my family for a holiday. It’s truly one of the best hotels in the world. The staff are extremely nice and the breakfast is outstanding. Maybe the only thing I think could be improved is that the breakfast offers a la carte items to order, but otherwise everything was outstanding! Will definitely stay here again for a special occasion in Rome
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Antwort der Unterkunft: Dear Eigmenxl , Thank you for choosing to stay at our private residence with your family and for your meaningful recognition. Please feel free to contact us whenever you plan a new visit and we will make sure to include a dedicated breakfast package in your accommodation so that you may enjoy a leisurely breakfast without ordering à la carte. Looking forward to create another worthy experience for you and your dear ones, Kindest regards, Giuseppe De Martino General Manager
Sightseer17717200963
Aufenthalt im Okt. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 13. Nov. 2024
In a world of " fast" and " modern", it is a great to step into old world elegance and service. The St. Regis in Rome is such a place. The people at the St. Regis do their best to please you. The woman who registered us not only showed us the elevator, but also took us up to our room. The concierges were very helpful. The doorman immediately retrieved our luggage from the cab. Another doorman opened the djerba of the hotel for us. The breakfast was sumptuous. The omelet chef came out to insure that omelet was good. In the evening they sabered open a bottle of champagne and served it to guests. The lobby is outstanding. The service is impeccable. The St. Regis is one of the finest hotels in which we have ever stayed.
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TripFrogger7
Aufenthalt im Sept. 2024
Single
5.0/5
Hervorragend
Gepostet am 27. Okt. 2024
The St. Regis Rome is the ideal choice for anyone seeking a thoughtfully designed room, exceptional service, and superb dining. The grand and luxurious lobby instantly captivates with the elegance and sophistication of a European palace—ornate decor, high ceilings, and intricate details exuding a timeless Roman charm, enhanced by live music that fills the space. My Imperial King room, officially listed as 35 sqm, feels much more spacious, likely around 50 sqm. The St. Regis Butler service exceeded expectations, as always. Staff in the bar and restaurant are warm and attentive, remembering guests by name and even how they like their eggs prepared. Simply exceptional. Will definitely come back again!
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Antwort der Unterkunft: Dear TripFrogger7, Thank you for your wonderful feedback and for recognizing the hard work of the whole team. I am touched by your comments, as were the butlers, the bar & restaurant teams (especially Cristiano, the omelette chef) when I passed on your message: they join me in sending you a big THANK YOU. Awaiting your return to your private residence in Rome. Warm regards, Giuseppe De Martino General Manager
Explore64174679255
Aufenthalt im Sept. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 24. Okt. 2024
Amazing service at every turn. Staff were very helpful and curious. Hotel was clean and located in the perfect spot for daily walks and site seeing. The bar and restaurant were clean and well staffed to take care of anything we needed. 5 stars
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lisa b
Aufenthalt im Juli 2024
Familie
5.0/5
Hervorragend
Gepostet am 22. Aug. 2024
This hotel is my favorite ever! While it’s traditional in decor the service is the best I’ve ever had in a hotel- you expect that in a 5 star but they go above and beyond! Celebrating me and my son’s birthday- everyone knew, cake, champagne, singing from staff. They knew all our names, butler service was amazing! Most comfortable beds and the breakfast is devine… can’t wait to come back!
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Antwort der Unterkunft: Dear U5776UHlisab, Being your preferred hotel in the Eternal city makes us so proud! Please believe when I say that your recognition truly means a lot to all the team, working "behind the scenes" to deliver dedicated experience to our beloved guests. Once again, a very happy Birthday to you and to your son! A warm arrivederci, Giuseppe De Martino General Manager
Kmahmoud73
Aufenthalt im Juli 2024
Familie
5.0/5
Hervorragend
Gepostet am 8. Aug. 2024
One of the best I've been at especially with a family the staff is impeccably trained and seems retia Ed for a long time. No request is denied even the.ost extravagant. Every shift has its flavor. Location is amazing and the concierge will arrange all your delights and your families
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Antwort der Unterkunft: Dear Kmahmoud73, What stood out in your wonderful message is that you noticed the personal, human touch of every team member at the change of each shift. Thank you so much for your kindness and time, we are all so very grateful for your motivating feedback and, all together, we send you a warm, warm THANK YOU! Until we have the honor of welcoming you back, Kind regards, Giuseppe De Martino General Manager
itineranttraveller49
Aufenthalt im Juli 2024
Familie
5.0/5
Hervorragend
Gepostet am 4. Aug. 2024
Such a fine fine establishment. In the hectic chaos of a Roman summer this was an oasis--calm, cool welcoming. The staff were spectacular: from Mario arranging so many things for us to Giada, Cristiano, and Roberta at Lumen. We booked a st Regis suite and it is a good size, elegantly appointed without the gentle decay you may see at other European hotels. Pro tip: get the signature suite deal: it comes with complimentary transfer, mini bar and the extraordinary breakfast buffet--definitely worth it in my opinion!
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Antwort der Unterkunft: Dear Itineranttraveller49, it was such a pleasure reading your review, especially for Mario, Giada, Cristiano and Roberta! They are so grateful that you took the time to mention their names and they send you their biggest GRAZIE! Your private, urban oasis in Rome eagerly awaits your return. A presto, Giuseppe De Martino General Manager