Ibis Reading Centre Bewertungen

Antwort der Unterkunft: Sehr geehrter Kamyar, vielen Dank für Ihr lobendes Feedback. Wir freuen uns, dass Sie mit unserem Personal, Frühstück und Preis zufrieden waren. Es wäre uns eine Freude, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße, Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Guest, Thank you very much for taking the time to share your feedback and for your kind words about our staff. We are so pleased to hear that you enjoyed your stay and that we were able to provide you with a quiet room as requested.We also appreciate your suggestion regarding a small fridge in the room. As a 3-star hotel, a fridge is not part of our standard room amenities at this time, but we will certainly take your feedback into consideration as we continually look for ways to improve our guest experience.Thank you again for choosing to stay with us. We hope to welcome you back on your next visit!Best regards,Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Guest,Thank you for your kind words regarding our staff. We are delighted to hear that you had a positive experience with our front desk team. Your feedback motivates us to continue providing excellent service. We are looking forward to welcoming you back to our hotel for another exceptional stay!Best regards,Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Guest, thank you for your wonderful review! We are delighted to hear that you and your husband had a great stay with us and enjoyed your night out. It is also fantastic to know that our location was convenient for you, especially being just a short walk from the train station. We hope to welcome you back to Ibis for another enjoyable stay!Warm regards, Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our location and value for money. Your comments about the cleanliness will be noted, as we strive for high standards in all areas. Thank you again for your input, which is most valuable to us, and we hope to welcome you back to our hotel in future for an even better experience!Best regards,Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you appreciated our location and found it convenient for your stay. We understand your concerns regarding the value for money and are sorry to hear that we did not fully meet your expectations.Concerning the rates, Reading is a beautiful, but pricy city. Advance bookings can help you get a lower rate. We always strive to provide the best experience possible and appreciate your comments, which help us to improve our services.Kind regards,Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Wilson, thank you for your review and for choosing to stay with us. We are pleased to hear that you found our location excellent and that everything you needed was nearby. It is also great to know that our staff's friendliness and helpfulness made a positive impact on your stay. We understand your comments regarding the room size and amenities. As a 3-star hotel, we aim to provide a comfortable and functional space for our guests, focusing on the essentials for a pleasant stay. We appreciate your understanding that this reflects the standard for our category. We are glad that our hotel met your needs for a short trip, and we hope to have the opportunity to welcome you back in the future. Warm regards, Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear Guest, thank you for taking the time to share your recent experience with us. We deeply regret the confusion and inconvenience you faced upon arrival, and we are committed to addressing your concerns. We understand that you included a special request regarding your pet in your booking. A "request" in the context of hotel bookings is a note or a preference that guests can add to the reservation. However, requests are not guaranteed and do not automatically include additional fees or services unless specifically added to the reservation. When bookings are made through third-party platforms such as Trip.com, the rates are typically for room-only or bed and breakfast, and additional services cannot be added. It is also specified on the Trip.com website that for pets there is an additional charge, which cannot be added through the third-party and therefore must be paid at the hotel. The pet fee is a standard charge at our hotel to cover the extra cleaning and care required for guests travelling with their pets. In your case, since the pet fee was not included in the initial booking, it was requested upon your arrival. Our front desk team, understanding your situation after the long journey, made an exception by waiving the pet fee for your stay. We hope this gesture helped to alleviate some of your frustration. To ensure a smoother experience in the future, we recommend the guests to be aware that additional fees need to be paid directly at the hotel if they are not included in the rate being booked. We value your feedback immensely as it helps us improve our services. We are committed to enhancing our communication and processes to better serve guests. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience. Warm regards, Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear guest, thank you for sharing your feedback. We are pleased to hear that you enjoyed our shower and bed. We apologize for the inconvenience caused by the stain on the sheets. We will address this matter with our housekeeping team. Looking forward to welcoming you back. Warm regards, Dzhulia Ashik Front Office Team Member

Antwort der Unterkunft: Dear guest, thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with our services, location, staff, and pricing. Your kind words motivate us to continue providing excellent service. Thank you for choosing ibis Reading Centre, and we hope to welcome you back soon!Best regards, Dzhulia Ashik Front Office Team Member