Room was not ready at check-in (1 hour after check-in time), this was learned only by going up to the room after getting keys and entering to housekeeping. Went back downstairs and was reassigned another room after constant probing - new room - A/C didn't work, shower had grass inside, sheets didn't even smell like they had been washed. Talked to the front desk, again, who stated that they have problems with housekeeping staff not doing their jobs and that I, as the customer, should tell the housekeeper that they need to do their job. Not my place to do so, that would be management's. The property itself is grossly outdated, lots of gross staining on walls, carpets, bedding, no A/C in common areas, pool out of service "since forever" according to the desk. Staff didn't care about any issues raised and would not work toward resolution. $280 for this room in this shoddy, unkempt hotel is unacceptable. They get away with it because of their proximity to the Ren Faire. Someone needs to address the poor condition, personnel issues, poor management and ownership of this hotel. Not what should be acceptable for a Choice brand. Will not stay again.
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