Oaks Queenstown Shores Resort

Everything was good except parking. Not because of construction work good on but otherwise the parking spaces are too small for big cars. Even turning points in the car parking area are very narrow.

It's a very nice hotel with great service and comfortable room. I am looking forward to the next experience.

Extremely smelly in the room. Previous guest left full room smell curry. And the hotel staff and house keeping don’t fresh the air at all and don’t clean the carpet.

the room very large,also the view very nice,only the gym facililitea its not good

We were not told the majority of the building was going to be under construction during booking which was a bit disappointing upon arrival. . . Otherwise the location is beautiful and not too far from town center if you have a car. (Otherwise it’s a 35m walk!)… in terms of service, we unfortunately had some pretty inconsiderate/rude neighbors that were very loud and constantly slamming their room door for several hours into the late evening. The first night the service desk did nothing/ offer no assistance and since the entire block of rooms were booked we could t be moved rooms either. The second night they did speak to our neighbors to attempt to reduce the noise for us- but were unsuccessful. Not the best experience to say the least- but not awful. Would say 3/5.

Nothing to fault, the place was really clean with the backdrop of snow capped mountain range vista. Even though I did not use it, they had free shuttle service into town. The township is 2km away so it is walkable. The gym and the sauna did look small for the number of occupants at the resort, but I was the only one using it. Price was not too dear either, highly recommended.

Close to airport and situates nearby Lake Willow . The rooms are clean and large.

Location is good. The design of our room is pretty annoying. We living close to the exit gate, everytime we can hear the door open and shut.

先説優點，湖景很美，這個公正地説。然後再説缺點和我們的遭遇:首先，酒店在修block3，真的很吵，不要以為停工了就不吵了。每個房間離施工區不到10米的樣子，基本都會受到影響。喜歡安靜特別是睡眠不好的朋友避雷。第二，酒店離鎮上很遠，車行通道和人行通道是一個，而且旁邊就在施工，很不安全。我給酒店反饋了，前台小哥説: totally agree，但是沒有辦法。第三，我們是因為華人禮遇才定的，並沒有感覺到華人禮遇，相反部分服務人員缺乏基本服務意識，大部分會説:“我理解但是沒有辦法”。第四，感覺的亞裔受到不公正待遇，觀察了下，亞裔基本分到離車庫和施工區更近的房間，白人則分到相對安靜的房間。按酒店的官方説法:“他們是電腦分配的”，我保持懷疑。第五，我們訂的是兩卧的閣樓房，兩卧裏面最貴的，攜程上顯示是74平米。入住的時候確實也是到74平米的閣樓房504B，但是沒想到的是，兩個卧室，一個卧室正對車庫入口，一個卧室正對施工區。而且一晚上整個車庫一直髮出那種“吱吱”地噪音，吵的人睡不着。我找了前台反饋，那位小哥表示不相信，沒人反饋過，然後説到房間裏面查看，家人都在休息了，我就帶他到卧室窗外，他一聽確實很大的噪音，説他們也是第一次遇到這種情況，他沒有辦法，並沒有主動提出怎麼幫忙解決辦法。最後第二天，我們找了一個女manager協調，幫忙換了房間，換到了503。這邊是一個95平米的房型，按照攜程上面展示應該是湖景房，價格比閣樓房便宜，酒店説法是所有五層都是閣樓房，2-4層才是湖景房，所以不知道是酒店弄錯了還是攜程弄錯了，如果都是閣樓房，那麼95平的房間同樣的價格明顯更好，而且相對安靜。最後，我們額外要了兩個床單給小朋友，工作人員質疑是不是多加了住客，我解釋説是給小朋友用的，他表示懷疑（就是那個不相信噪音的男員工），感覺不是很相信我們説的話。臨走結賬的時候，多收了我們額外的床單費，並沒有任何人給我們説提供額外床單要額外收費，錢不多，但是應該把收費説到前面。結賬是另一個高點的女manager，她也是不相信沒人給我們説要額外收費，感覺酒店首先是質疑你的説法! 總體來説，這個酒店我非常不推薦，我早上沿湖晨跑，看到相同位置湖邊有很多類似的湖景民宿和酒店，但是並沒有施工，建議到選擇其他酒店；同時攜程建議取消華人禮遇，華人並沒有接受禮遇，反而首先遭受質疑，你還得去向工作人員證明房間是很吵的。