Kimpton Riverplace Hotel

Oz & Doug at Valet & Bell Services were very considerate & attentive with Check-In smooth and our Room was Delightful we will definitely return to this Portland location. We enjoy the view of the Willamette River & had a graceful meal with our Yellow Labrador - Penner Palouse on the patio watching the flow of Pedestrian traffic & Canadian Geese!

As a IHG platinum elite member, I was very disappointed with our recent staycation. I used rewards points for this stay, which was booked in April for the July 4th holiday. It doesn't help that we just returned from a fantastic stay at the Huntington Beach Shorebreak Hotel, which was outstanding. The only thing this hotel has going for it is the location, and I'm glad I got to experience first-hand how disappointing it is so that I don't continue booking out of town business associates at this Kimpton location. I was under the impression that a skyline view meant a room with an actual view. Not only did we not have a river view for fireworks, we had a view of dried grass and a few trees which blocked any view of downtown. It is also apparently the parking spot for idling delivery trucks which woke us up first thing in the morning. We were travelling with our adult children and the room was very cramped. I asked for a roll away bed and was told that was not possible due to a fire code. We were considered cancelling the stay at this point, but was advised that I would not get my points back so I then requested blankets and comforters so that we could at least camp on the floor. The staff didn't seem overly customer service focused almost uninterested, which is not what I would expect from this property. I had work to do, so I scavenged for an outlet by the table. The only one I could locate was on a very dusty power ***** behind the tv. As you can see by the photos below, this is not an area that gets cleaned regularly as there was an old cracker on the floor next to the *****. Now, being this was a holiday, there was an activity sheet for guests upon arrival. It listed fireworks at 10:30pm and a social hour from 5-6pm. I was told this consisted of wine, a cocktail option and small bites. There was no food to be found anywhere. The location in Huntington Beach offered water, soda, wines, beer on tap so that non-drinkers could also enjoy. I think this would be a good idea to implement at this location as well. Had it not been for the noise, we would have missed the fireworks viewed at from the courtyard, as they actually began at 10pm, not 10:30pm. A little research goes a long way. This was a very disappointing stay that I would not have followed through with if I had been able to reclaim my points. We have stayed at several other IHG locations which have all been stellar, so unfortunately, this location has some work to do.

Came here on business. Was Prearranged by my host. Check in was super easy even with a late almost midnight arrival. Hostess was fantastic. My stay was very short and I could not enjoy some of the amenities. However, there was a false rate of complimentary offerings, including a happy hour themed around oktoberfest with drinks and food offered by the kitchen chef. The rooms were tastefully decorated, very large king bed, modern. The only upgrade I would suggest is more u. SB/charging outlets by the bed As most people these days travel with multiple devices. Bathroom was spacious. Everything was super clean. I even got a text from the front desk upon my entry into the room. Asking how things were making out. Very nice touch. Would definitely come here again if given the opportunity

The can do attitude and kindness of the entire staff especially the bell and valley team was outstanding. We want to give a special shout out to Os and to Anthony for their help navigating checking in with a sleeping 7 year old, locating misplaced items and setting our daughter up with a scooter for the exploring Portland for the day. The team made our stay in Portland easy and comfortable, the way you want travel to be.

Our first interaction set the tone for our excellent time in Portland. The young woman at the desk recommended lunch at a small French restaurant called Maurice. We enjoyed that lunch tremendously. We enjoyed the views from our room over the Williamette River, the bed and pillows were very comfortable, the proximity to downtown and the relaxed atmosphere and responsive staff. Also had breakfast and dinner at the adjoining restaurant King Tide—so easy and excellent food.

Incompetent front desk staff. Would not get up from the desk to let us in to check in. Why? Because they lock their front door 24/7. The rooms are quiet. We had good river views. The furniture is old and take up precious room in the small space. We have been loyal kimpton customers for over a decade. Unfortunately not much longer

From Check In to Check Out professional and quality service. Marina checked us in. I admit I was cranky. Then I wasn't. Total kindness and professional. The room was outstanding. The valet was great No issues The restaurant has great food. While dining, you can view the Willamette River. And the cappuccino, Yes, they can make one. Did not have any bad experiences. So many helpful and professional people I can remember all their names. This will be our new Portland stop!

Excellent stay, beautiful property, great location and delicious food. The staff was extremely kind, informative and efficient. You truly feel like you’re staying in a boutique hotel, as it is so charming. I would definitely recommend spending a little extra to get a room with a river view. The property is off the beaten path and just a 10-minute Uber ride to downtown. This was our first time in Portland, and we are happy to report that we felt very safe there. Lily and Valeria at the front desk took exceptional care of us, including surprising us with a bottle of bubbly, a thoughtful card, and a fruit and cheese platter to help us celebrate our anniversary. We had a few hiccups, but Lily went above and beyond to not only address them, but also to ensure she exceeded our expectations. Issues sometimes arise and what matters is how they are addressed. Laina and the other bartenders also provided extraordinary service and made us feel welcomed at King Tide, their onsite restaurant. Often, we are disappointed by hotel restaurants, but King Tide was the exception. Their food and drinks were amazing! The outdoor patio was especially nice to take in the river views. There’s also a walking path that goes by the hotel, so you can take a long walk – or take advantage of their gym, which was very well appointed. The hotel is just a 5-minute walk from the Portland Spirit, where you can enjoy a scenic Happy Hour cruise. Our only regret was that we were not able to stay longer.

We were very disappointed with our stay. No view from our room even though that is what we paid for, hallway smelled of smoke, very overpriced for room. Some of the staff were extremely rude and even said “they don’t get paid enough for this” when asked where a patio was located.