Leonardo Boutique Hotel Mallorca Port Portals

Mein Freund und ich haben vom 18. bis 29. Dezember 2023 2 Zimmer für 11 Nächte in diesem Hotel gebucht. Drei Wochen vor unserer Abreise erhielten wir eine schlecht übersetzte E-Mail, in der uns mitgeteilt wurde, dass das Hotel aufgrund von Sanitärproblemen geschlossen und unsere Buchung daher storniert wird. Welche Art von Sanitärproblemen führt dazu, dass das Hotel vollständig geschlossen wird? Das Problem sollte doch sicher zu beheben sein. War es eher so, dass sie nicht genügend Buchungen hatten, um eine Eröffnung lohnenswert zu machen? Ich finde diese Behandlung so kurz vor unserem Urlaub völlig inakzeptabel und sehr unprofessionell. Wir hatten dieses Hotel ausgewählt, weil wir im selben Zeitraum schon einmal dort übernachtet hatten, aber unter anderer Leitung, und es war die perfekte Lage für unseren Wunschort.

Ich wollte mögliche Besucher nur warnen, dass mein Besuch zu Weihnachten wegen „Sanitärproblemen“ abgesagt wurde. Er war für Juli gebucht, da ich Freunde in der Nähe besuchte, also waren alle Reisen, Autos usw. ausgebucht. Ich bin da ein bisschen zynisch, ich glaube, es könnte daran liegen, dass sie nicht genug Buchungen haben, um es für sie profitabel zu machen. Ich musste ein anderes Hotel für mehr Geld buchen, da es jetzt so kurz vor Weihnachten ist und es nicht so nah an Portals liegt. Ich werde nichts mehr bei ihnen buchen.

On the 31st of October Majorcan hoteliers seem to think the season should be over and shut up shop for the winter. Well done for keeping the hotel open but there are some obvious restrictions on what’s being offered. First the positives the staff at this hotel are exceptional and I mean exceptional . The breakfast is fine I’ve had better I’ve had worse . The Wi-Fi is okay. However that’s about where it stops . The rooms are fine but the two either side of the lifts were noisy. The rooftop swimming pool and bar was closed long before we arrived. . The downstairs swimming pool is also closed and there is no indoor pool. There is no gym . There is no spa.. There is no room service in fact there is nothing to serve apart from breakfast as the restaurant is closed. We were told the bar was closing whilst we were there on our golf trip but thankfully someone talked the management out of it. The traffic on the busy road over the hedge from the pool edge is still very noisy as it is on the roundabout nearby and the road leading up from there. The buses are a regular feature nice to have if you want one but not all the time. Would I return to the hotel at the same time of the year … no way. Might be nice to try it in the summer but to be honest portals nous doesn’t do much for me I could never really understand why people are interested in a load of floating fibreglass down on the marina and the beach did not look up to much.

We had a fabulous 4 night stay here! Having stayed at Leonardos before, we had expectations which were definitely met! Luxurious sunbeds, great service, great rooms and very clean. Only had one lunch here during a pool day which was fabulous (chicken Caesar salad). Perfect location too so would highly recommend this hotel.

This is the first visit to this hotel. It’s location is excellent to Puerto Portals (6min walk) and 20min drive to Palma. The staff are excellent and the rooms are modern and are well set up. The swimming pool is great too, the restaurant and bar are also good!