MS Vila Nova

Nice centrally located hotel just a short walk to many restaurants and sites. Hotel is clean and breakfast is basic and could use a change up every other day as it gets a little repetitive. Pass on scrambled eggs are not real egg. Only complaint I have is there is no mini fridge in the room and as much as you think you can control the temperature in your room you can’t. The room was stuffy and I tried to turn on the air on it wouldn’t turn on. Apparently the system has to be switched for the whole hotel at once. Hotel does have fans if needed.

I had a great stay the first two days but my second one night stay stunk. Sadly this time around my room had no working lamp on the desk nor at the corner lamp! Crazy dark. The tv only goes to 35 max volume which makes it hard for those that are more hard of hearing..that was a noting on the first 2 night booking. Also on my first two night stay on the second night I was very unlucky having another best staying next to my room where he snores so loud I could not Sleep.! He’s snoring was louder then the tv. That experience ****** and I didn’t ask to be loved of the room because it was 1:39 am and I was checking out next day.. There was no extra pillow nor blanket left in the closet on my second two night stay..maybe I should have asked. The big turn off this second time around was trying to get in the hotel and for my dismay it was locked down. I had to wait 15 minutes at 2AM (dark rainy windy night ) until an employee showed up (FINALLY) some fifteen min later to unlock the main door of the building - front desk entrance. It was very strange to find A hotel locked down with all my belongings inside and me on the street calling the front desk via phone, ringing the door bell and loudly knocking on the door!! I think if you have to lock the hotel to make a safety round as I was told, “ You” should ensure to let all guests know that this may happen. Very inconvenient. Also if this is to happen the employee making the safety round should have a front desk phone with to respond to guests calling the front desk particularly when locked out of the building!…please carry a phone!!! How hard can this be? Oh and is it possible that you can fix the other front desk doors!! They are either always locked or broken. Shame! Thank you and Goodbye

Great Hotel. Staff were extremely friendly and helpful. I will visit again. I highly recommend this hotel. Food, cleanliness, location and hospitality, high value for money. Location is very prime and everything is easily accessible. Very good experience in Azores.

The bed is a little firm. The bath tub has a few chipped paint spots. Paint them over so it will look better.

No early check even by 1 hour even though rooms were available. After 8 hours of flying it would have been nice. Going forward we will be booking else where.

Good hotel with clean and big rooms in a central location. Nice pool. Good breakfast with scrambled eggs, fruits and ok coffee. Friendly staff. Good value for money. Close to restaurants and city center.