Apsor Palace Hotel Bewertungen

Sehr sauberes und neues Hotel. Zimmer sind groß Sehr freundliches Personal Lage ist auch sehr zentral

Die Hoteldekoration ist altmodisch Umgebung: Das Schwimmbad und der Strand sind wunderschön

Ich buchte ein Zimmer mit Terrasse für zwei Nächte am Tag im Voraus. Als ich zur Rezeption des Hotels ging, begrüßte mich der Kellner sehr freundlich und brachte mich persönlich zum Zimmer. Er fragte mich, ob ich damit zufrieden sei Zimmer. Ich sagte ja! Nachdem er gegangen war, wurde mir klar, dass dies nur ein gewöhnliches Doppelzimmer war. Ich ging zur Rezeption und fragte, was los sei. Er sagte, es liege daran, dass in den Ferien viele Gäste da seien. Ich fragte: Also habe ich es auf der Reise gebucht Und es waren zu viele Gäste da. Ist das in Ordnung? Haben Sie das von mir bestätigte Zimmer anderen Gästen gegeben? Der Manager kam heraus und sagte nichts außer einer Entschuldigung. Ich musste sagen, Sie möchten eine Rückerstattung der Preisdifferenz. Der Manager sagte, dass Sie das ursprünglich enthaltene Frühstück stornieren müssen, um die Preisdifferenz zu erstatten. Als Das Ergebnis war, dass die Preisdifferenz für zwei Nächte 20 US-Dollar erstattet wurde, aber es gab kein Frühstück. Was für eine Schande für dieses Hotel. Sehr enttäuscht vom Service!

I spent 10 days in Phnom Penh. 8 were spent at The Pavilion Hotel which I can absolutely recommend, but when I decided to extend my stay in Phnom Penh by 2 days, The Pavilion was fully booked, so I had to find another hotel, and after some research, I selected the Apsor Palace Hotel. I booked a deluxe double room with a balcony, and city view, and requested a high floor. The hotel location is good, close to the central square and Royal Palace, although the road outside the hotel is in an extremely poor condition, so much so that it is difficult to walk down. Upon entering the hotel, the foyer and reception is opulent and impressive and provides the feeling that you are in a very good 4-star hotel, so I was hopeful I had made a good choice. First thing I noticed was that the staff were surprised to see me – Like they were not expecting anyone checking in that day. They had to call someone from the back office to help with the check-in procedure, as they could not find my booking, even though I showed them it on my phone. I had to inform them what type of room I had booked, and also that I had requested a high floor. I was shown to room 501 – It looked similar to the pictures on the website, at first . . . After looking over the room, I noticed the condition and finish was very poor: Bathroom sink was cracked and poorly repaired. Bathroom sink did not drain water properly. Wardrobe doors did not shut properly. Upright lamp was crooked and broken. Large foam strips fitted on the bottom inside and outside of the room door as the door was so poorly fitted. Stains on the floor. Stains on the curtains. Stains on the paintwork. Large gaps in the flooring. Water damage on the ceiling. When I sat on the bed it made a sound like it was breaking. Overall the room was quite disgusting and disappointing. If I was to make an assessment, I would suggest that they have tried to refurbish the rooms at some point, to modernise and refresh them, and made a very, very poor job of it – The workmanship and furnishing are awful! The swimming pool on the hotel roof is not really a swimming pool, more a large jacuzzi, as it is about 4 metres wide by 6 metres long, and since it has steps inside, you are unable to swim in it – The pictures on the website are deceiving! Also, although there is a bar on the roof, this was not open. The good points – The bedding and towels were clean and fresh Breakfast was ok – A relatively good selection and the quality was nice. In summary, based on the room, this is not a 4-star hotel, it is 3-star at best, and I am unable to recommend staying here due to the very poor condition and finish of the rooms

Staff is friendly, breakfast is semi buffet. Location is central of town.

Very nice and friendly staff. Location near the royal palace. Nice breakfast with greenery on the outside of the hotel.

I'm always back to this hotel Bn staying there for years and the service level still the same

Great place to stay in Phnom Penh. Service and breakfast was really nice. Staff is friendly and very helpful. Beautiful place to stay at when in Phnom Penh.

A nice boutique hotel, clean and friendly staff. Breakfast not a wide spread but definitely sufficient. They also served hot porridge per order. We asked for half boil egg, they gladly do for us. All staff from the front desk to the breakfast, helpful and friendly. Facilities only a pool but that is not what we go for so is fine. We ae happy with this hotel.

High recommendation for this hotel.The best possible location, which is very important in Phnom Penh,delicious breakfast,friendly staff and new,clean and tidy rooms. A very nice experience,we wish we could have stayed longer.

Convenient, clean, location is excellent. Staffs are attentive. Definitely book this hotel in my next visit.

Good breakfast . Room needs update

プノンペンに行ったらまた泊まりたいホテルでした。 小さなホテルですが、部屋は十分広く内装やインテリアにこだわっていてカンボジアを感じられるホテルでした。スタッフの方々も優しく丁寧ね接してくれましたので高評価です。

非常棒的體驗 每天回到酒店有空調是件很幸福的事情 柬埔寨實在是太熱了 必須得住有空調的房間 早餐很豐富 水果很新鮮