Holiday Inn Hemel Hempstead M1, Jct. 8

Great location easy to get to, staff were friendly, only thing for improvement was the restaurant. Staff not attentive enough, and could constantly here the manager giving the staff a hard time, when he did nothing but lean up against the till

Good location just off M1 if arrival is by car. Some tired looking carpet in communal areas but room was fine. Annoying to have to pay for parking as a hotel guest when there is a large spacious car park, seems like a money making exercise.

The beds were very soft and uncomfortable, with multiple car alarms going off all night. the pool and changing room were dirty and the jacuzzi wasn't even working. One of the bar staff was just plain rude and everything was an effort, most of the staff didn't know about the offers that were on and we had to explain them to them, and even then, they got it wrong, so we just gave up in the end. Upside food was good, and a good location to visit Harry Potter Studio Tour which the main purpose for our stop over.

Really rather disappointed. Check was quick however we were unable to pay cash on arrival so gave a card for prepayment of the room, £5 parking and room service. Entering the room it smelt heavily of cigarettes, musty smoke smell. It was late and we’re told all rooms were non smoking and all the same so stuck it out. The temperature of the room was insanely warm all night long, none of the windows would open and the air on was only set for heat only. It was like a furnace all night and with the musty smoky smell just not great at all. Room service we ordered as soon as we got into the room, it took around 45 mins this was around 9:30pm, burger and chips and a Caesar salad, side of fries & kids free Mac & cheese. The fries on both were stone cold, like they’d been in a fridge. And we were not presented with an invoice to sign of the value of the room service nor given a receipt, so had no idea what it had cost. I advised the waitress the fries were cold and overall quality not great and was told management would be informed, we heard nothing more and went to sleep. Kids eat free and only one of us adults had breakfast the following morning however we have now since checking out been charged for 2 adults. Breakfast was nice, nice setting and a variety for myself and my daughter. Upon check out we a gentleman addressed us asking how our stay was, I reiterated all of this and was told this is disappointing and he would look into those matters and there was nothing to pay

The room i was allocated was on the lower ground floor and very noisy, children running up and down the corridor, loud voices a really bad nights sleep - breakfast £12 ! Expensive for one person

We were met with rather abrupt & 'snooty' reception staff (male) who went through our booking at break-neck speed. Room was on ground floor; previous occupants bottles/pint glasses left outside in corridor. Our child's bed was already made up but he said it was desperately uncomfortable! Went to dinner; double-checked it was already included (yes). Waited 30+mins to be served, 50mins by time food came. Staff running arund but not much actually getting done & with only around 20 covers to take care of: extremely disappointing. Food was lukewarm at best, food not cooked fully, child was unable to eat his. When made complaints, young lady was apologetic & advised us to go to reception. Same staff from earlier checked our room# & said: As you've booked through "**********" (hushed voice) you'll have to complain to them & they'll pass it to us! I was flabbergasted at such a disrespectful & lax attitude! We had a terrible night's sleep as pillows were terrible & staff were very noisy early in the morning with bins outside. The leisure/pool staff were FANTASTIC - only redeeming feature of this hotel! The pool is EXTREMELY dated; mould & mildew in parts & in need of reinves**ent. When we checked out at 10.30am, we were told everything was 'fine' & we didn't need to do anything. Stayed in this chain before & NEVER experienced such a disgusting lack of care whilst portraying an air of arrogance. Me & my family will be sure to NEVER dare to grace the Holiday Inn chain with our poverty!

The Harry Potter trail around the hotel was an unexpected surprise loved by our 8 year old ahead of our Harry Potter visit!

Booked room with a baby and end up with sofa bed and uncomfortable sofa bed mattress. Room is average. I had to pay £14 for car park for 2 nights !!!! RIP off .

This is a nice, clean and well kept hotel with great access and location. The staff are friendly and helpful and it has lots of amenities. Our family room was huge and everything worked well. The only downside for me was that breakfast was a shambles and very disorganised. No cutlery on tables, coffee machines not working etc. We could have just turned up at the peak moment and others may have had no issues at all. As I say, brilliant hotel otherwise.