Riverside Hotel

We hadden een Kapitänszimmer op de bovenste verdieping, mooie kamer met mooi uitzicht, echter erg warm. Recht tegenover ons was de sauna, maar die begon al in de gang, waar het meer dan 30 graden was. Gelukkig werkte de airco in de kamer dus konden we het koel krijgen. Er was volgens ons niet gestofzuigd want er lag vuil en haren op de vloer. Keukentje was ook fijn, badkamer ook in orde. Vrij smal bed maar lag ok. Ontbijtbuffet is prima, maar ik had me verheugd op lekker knapperige brötchen….. dit waren veel stevigere en zwaardere broodjes.toen wij een drankje bestelden aan de bar kregen we een dubbel zo grote en moesten er ook voor betalen……

Forst of all: Lovely location, overlooking a lake. Consequently, I asked for a room with lakeview. I was told I have one, but found out it was to the back side (road with pretty good traffic. When I reported back to front desk, they told me that there was no way I could get a lakeside room, or I would have to pay double (!) the nightly price ... At ***********, I checked that rooms with laveview were available, at just 10€ extra. I asked again to contact management whether I could get such a room at a surcharge. The answer was "No" - I filed a complaint letter to management which I never received a response to. The air condition could not be switched off, same as in other rooms. Sauna was switched on on request - however staff left sauna door open, thus the sauna area was pretty warm, but the sauna itself only lukewarm. Happened on both nights of my stay ... The room itselve is quite nice, also the restaurant area is looking nice. However, the foold is pretty plain, very long waiting time for food and drinks, staff very nice, but not competent. The hotel has displays all over telling that the client is in the center of everyting the hotel staff does. Maybe so, but definitively ownership and management could not care less about their guests´satisfaction. Never again!