Service was absolutely terrible. Since the gratuity is already included in everything it feels like service is nonexistent. Would never go back just based on high prices and terrible staff service. To get a drink by the pool it would take 20 min for a server to come up to you to give you a menu and then another 20 to come take your drink order and then with a hope and a prayer you may get your drink 15 minutes later. One night, we sat down and were ignored for 20 plus minutes!!! Our drinks came 45 minutes after we sat down. Like I said, the service was a zero. Would’ve preferred to go behind and pour myself a glass of wine!!! These are just two examples that happened during every time we sat down or called concierge about a problem in the room. The spa never answered their phones. Called 100 times as I was booking/rebooking spa services for 7 women for a 4 day stay. Everything was a chore!
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