The room was disgusting, very outdated, and poor quality. There were cracks around the tub and bathroom tiles, carpet stains, room smelled of cigarette smoke, air condition was not working and overall I did not feel safe. I told the front desk that I did not feel safe and requested a room change because I was on the street level. She laughed and said, “I’ll be here” and that there were no other options. Gentleman who checked me out was rude. I was very surprised and disappointed by the poor quality especially in Naples.
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