TLDR - a modern hotel with decent utilities and design language, yet fell short terribly on basic service and details. Decent hardware, not so much on the software side. Details as below
We checked in at around 1 AM on July 1st. On arrival this seemed to be a nice hotel with a fresh image. Although indication for car park entrance was somewhat unclear.
Upon arrival we were greeted and welcomed by a lady staff at the front desk. The male staff on duty, however, showed a very unfriendly/ indifferent face as we entered.
The staff also noticed that we had handful of bags and luggages (2 large check-in suitcases, 2 shoulder bags, 1 backpack and around 8-9 shopping bags), yet NONE of the staff approached to offer any assistance as we entered the lobby. No body even bothered to ask how they could help, as we struggled to grasp the travel documents whilst trying to balance off the luggages on hand. Please note that this happened at a hotel opened in 2020 in Nagoya, Japan, featuring modern design and stylish F&B services. Yet it fell short on such basics terribly. This was not how hotels of this caliber should treat its guests, nor were we treated like this anywhere else in Japan during our journey this year.
Some more positive elements to be mentioned as below .
HDMI cable available for external device connection; thoughtful design on segregation between the bathroom section and bedroom section; good taste on wireless speaker and kettle selection, etc.
Yet another very disappointing anecdote to be shared here. And this failed the nice wireless speaker entirely. At 0830 in the morning, we were still asleep and were recovering from the exhaustive late night drive previous. Yet the alarm on the wireless speaker went on itself without any configuration made by me. A very bad intrusion to our relaxing moment.
Overall speaking, this is a decent hotel with fresh design. Yet it has a lot of catch up to do, especially on the software / caring side, even when compared to other local brands such as Daiwa.
"简述 - 一家现代化的酒店,设施和设计语言不错,但在基本服务和细节方面表现极差。硬件不错,软件方面还有待提高。详情如下:
我们于7月1日凌晨1点左右入住。到达时,这似乎是一家很不错的酒店,具有新鲜感。虽然停车场入口的指示不太清楚。
到达时,我们在前台被一位女员工问候和欢迎。然而,值班的男员工却表现出非常不友好/漠不关心的面孔。
工作人员还注意到我们有许多包和行李(2个大型托运箱,2个肩包,1个背包和大约8-9个购物袋),但是没有任何工作人员在我们进入大厅时提供任何帮助。没有人甚至想问他们如何帮助我们,当我们努力掌握旅行文件并试图平衡手头的行李时。请注意,这是2020年在日本名古屋开业的一家酒店,拥有现代化的设计和时尚的餐饮服务。然而,在这些基本方面它表现得极差。这不是这种档次的酒店应该对待其客人的方式,也不是我们今年在日本旅行期间在其他任何地方受到的待遇。
还有一些更积极的元素需要提及。可用于外部设备连接的HDMI电缆;卫生间区域和卧室区域之间的周密设计;无线扬声器和水壶选择上的良好品味等。
但是这里还有一个非常令人失望的轶事。这使得漂亮的无线扬声器完全失败了。早上8:30,我们仍然在睡觉,并从前一天晚上疲惫不堪的驾车中恢复过来。然而,无线扬声器上的闹钟自己响了起来,而我没有进行任何配置。对我们放松身心的时刻造成了非常糟糕的干扰。
总体而言,这是一家设施新颖、设计新颖的不错酒店。但它还有很多需要进步弥补的地方,特别是在软件/人文关怀方面,即使与其他本地酒店品牌例如大华相比也是有距离的
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