FabHotel Aksa International - Nr Mumbai International Airport

Worst experience ever, booked a room for 3 adults for 4 nights which was confirmed via ***********. as the flight from London was delayed and we didn't arrive until 2am on the day the stay was booked for, only to be told there is no rooms availability. *********** were also absolutely useless to provide any assistance even though we had messaged the hotel to state our flight will be arriving in Mumbai late at night and we may require a late check in. Had to spend the night on the streets of Mumbai as no other places were available nearby until the next day. Will never ever stay in this chain of property again and recommend anyone who wants any peace of mind to avoid this place

We had made a booking in this hotel using ***********. Shortly after booking I received messages from the hotels account asking for money to confirm the booking. Everything had been handled through the app so I reached out multiple times via the app to try and understand what was happening. I tried to reach them on the phone multiple times, but I was never able to reach them on the phone. I then received a mail a week prior to staying there, to say that they had cancelled the booking. I made arrangements to stay elsewhere. A day prior to staying elsewhere in Mumbai, they messaged me via the app to say that they were looking forward to having me stay with them. I messaged back to say that they had actually cancelled the booking previously. Once again they never responded. I’m sure that they are probably a reasonably hotel and that this is just a communications problem between them and the app, but I did not enjoy the experience of booking this hotel through ***********.