Havly Hotell

Was a pretty good hotel. Good location only issue would be the noise pollution. But apart from that good hotel if you want to stay in the centre of Stavanger

Не плохая гостиница, чисто, аккуратно,

性價比之王，環境不錯的

Had to get the call center to change my reservation. When I arrived at the hotel the reception was closed. I tried to call the hotel earlier the same day and the day before but no answer and tried again upon arrival, still no answer. Had to call the US office. They said that my reservation was cancelled, and the hotel was full so they could not help me and not explain why I got no mail about the cancellation. Walked out of the hotel and booked another hotel different brand. No problems there. Later the same evening I get a call from the hotel, they reacted to my missed call. The receptionist could not explain why my reservation was cancelled and said the they where not fully booked. He said that maybe the other receptionist cancelled my reservation. He wanted to find out about it but could not explain. They said they where changing brand soon, leaving Best Western. Will not use them in the future. Just an extra stress. Hard to get in contact with. Irritated because of the cancellation with no explanation, information or E-mail.

Never again this unfriendly and run-down hotel. Talk about overpriced! Already upon arrival and check-in, we were met by a grumpy and unhelpful receptionist. She claimed that I had not registered the name of my colleague who was to stay in the other room. And were arguing about it. I have a written booking confirmation from Best Western received by e-mail, which confirms that I had registered my name in room 1 and my colleague in room 2. Bad style and start! Terrible cleaning, stained and dirty on the bed and mattress sides and carpets in room 115. Dirty and stained/missing wallpaper and mold in the shower in room 103. I have already mentioned the breakfast. Disastrous! It is unacceptable that you do not receive a receipt when you pay for our hotel stay. It is actually not okay or legal in Norway. If you want a receipt, you have to send an email to the hotel and specify your name and hotel room??? I did, but did not receive a receipt. Then called reception and she lied about a receipt being sent by e-mail. Was then sent a blurry screenshot of the receipt via sms?? Never again this unfriendly hotel!

… and a more or less loyal member for more than 20 years globally. Guests in general are the most important thing receptions have to prioritise. This poor attention I have not experienced. In the morning before a two night stay, I wrote an email, that I would like to add another night. On arrival at 18:00 to locked door, entering with an access code, I found 2 gentlemen in the reception. No attention what so ever. I asked about my extended stay. “We will look into it “ No information about where to find my room, breakfast- anything. Nada. 24 hours later I received an email saying that I could get a even smaller room. However I already booked another Hotel. Filthy carpets in the hallway, very loud in general with slamming doors. You can hear guests toilet habits at night. Small dark room. Noise from streets and bars. Basic breakfast. Positive: small fridge. Location if you like the surroundings.