Mercure Hotels in Melbourne

The hotel is in a good location and everything feels very new. It seems like some of the finishing work, such as the painting, may not be fully completed yet. The staff were very nice and friendly. The coffee machine in the room also looked brand new, but unfortunately it didn’t seem to be working properly. Overall, it was still a pleasant stay.

The hotel is right by a stunning lake and is also close to a shopping centre. The breakfast and bistro areas are pretty good, with delicious food. The rooms are clean and the balconies offer a lovely view of the lake. The only thing I didn’t love was the mattress—it was a bit firm and not the most comfortable. Also, the frosted lights in the bathroom can sometimes shine into the bedroom, which might wake up other guests. They do have an indoor pool and gym. The lift to the apartments is a bit old, but we didn’t mind. The free car parking is easy to find and use. I also thought walking around the lake was pretty good. They also offer you a selection of pillows that you can pick for your stay which is a nice touch.

Really enjoyed night here. Walking distance to Doncaster so did some shopping then walk back to room. Had swim in indoor pool. Howells provided. There's a 24 hour gym also. Restaurant great overlooking city. Had buffet breakfast there. Service and staff pleasant. Check in easy. Parking easy. Highly recommend. Also given a room upgrade and bottle of bortolis Champagne in room as was a birthday stay. Love also they support bees and have beehouses on roof and all information about bees

Insgesamt ein unangenehmer Aufenthalt. Die Klimaanlage war extrem laut und hat das Schlafen erschwert. Außerdem war während des gesamten Aufenthalts ein ständiges Geräusch von Wasser zu hören, das durch das Dach oder die Rohre floss. Leider entsprach diese Erfahrung nicht dem üblichen Standard, den ich von Accor Hotels erwarte.

We booked a Deluxe King Room expecting a proper king bed, but it turned out to be two single beds pushed together. There was a noticeable gap in the middle which made it quite uncomfortable. We asked if a real king bed or a mattress topper was available, but neither could be provided. In the end, we had to switch to a queen room just to get a proper one-piece mattress. What made the experience worse was the attitude of the night staff. When we raised the issue, the response felt dismissive and unhelpful, which was disappointing for a hotel at this level. I understand some hotels use zip-and-link beds, but this should be made clear in the room description. A “king bed” should not feel like two separate beds joined together. Overall, the location is good, but the bedding setup and service experience did not meet expectations. I would recommend confirming the bed type in advance if this matters to you.

Greeted withthe best receptionist anyone could ask for with politeness and friendliness, room was absolutely amazing, great service...

Close to Albert Park and the CBD, you can take the tram within 15 minutes. Everything is not bad, just the parking fee is a bit pricey at $30/day. It would be better to have a discount for hotel guests.

Die Reinigungspersonal hatte meine Zimmertür für den ganzen Tag offen gelassen. Hat niemand den ganzen Tag bemerkt? Die Servicepersonal am Revier hat nicht einmal eine Zimmerwechselangebote angeboten, bis ich ihn gebeten habe. Sie sagten mir, sie würden die CCTV-Bild überprüfen und mich innerhalb einer Stunde aktualisieren, aber diese Aktualisierung kam nie und ich musste es nächsten Morgen wieder fragen. Ich versuchte, es mit etwas günstigen Schokolade, Wein und einer generischen Entschuldigungskarte zu schütteln. Ich habe den ganzen Tag viel gereist und das ist nie passiert. schlechter Kundenservice, schlechte Einstellung und unvorsichtiges Personal.

Ich habe die Mercure-Marke gewählt, da der Name ein gutes Ruf hat. Ich habe Mercure North Melbourne gewählt, da es sehr bequem war, wo ich Treffen hatte, um über einen Zeitraum von zwei Tagen zu besuchen. Obwohl ich mich sicher und komfortabel im Hotel gefühlt habe, dachte ich, das Hotel war ziemlich „müde und spät““ auf der Suche. Ich würde empfehlen, es braucht eine Überarbeitung - ein „Facelift“ und eine vollständige Renovierung, um seinen Standard zu erhöhen.