Citadines on Bourke Melbourne

Citadines on Bourke Melbourne Bewertungen

Citadines on Bourke Melbourne

131-135 Bourke Street, Melbourne, Victoria, 3000, AustraliaHoteldetails anzeigen
Citadines on Bourke Melbourne
Citadines on Bourke MelbourneCitadines on Bourke MelbourneCitadines on Bourke Melbourne
Verfügbare Zimmer für deine Reisedaten suchen
Preisgarantie
1 Nacht

Gästebewertungen

4.6/5
Großartig
170 Bewertungen
Verifizierte Bewertungen
Lage4.7
Ausstattung4.5
Service4.5
Sauberkeit4.6
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Alle Bewertungen(170)
Positive Bewertungen(164)
Bewertungen mit Fotos/Video(39)
Großartige Zimmer(41)
In der Innenstadt gelegen(17)
Große Zimmer(13)
Verkehrsgünstig gelegen(13)
Gute Ausstattung(11)
Großartige Küche(10)
Günstig für Shopping(10)
Freundliches Personal an der Rezeption(3)
Negative Bewertungen(6)
Josia Ginting
Executive-Studio
Aufenthalt im Nov. 2024
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Dez. 2024
Better than expected, perfect location, walking distance to Tram and Parking lot. Nice and helpful staff also. Merry Christmas!
Übersetzen
Antwort der Unterkunft: Dear Josia Ginting, Thank you for your feedback! We're so glad you enjoyed the apartment, amenities and location. We hope to welcome you back soon! Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
Kay O’hangee
Deluxe-Studio
Aufenthalt im Sept. 2024
Single
2 Bewertungen
4.5/5
Großartig
Gepostet am 28. Okt. 2024
Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.
Übersetzen
Antwort der Unterkunft: Hi Kay, Thank you for sharing your experience! We're glad to hear that you enjoyed your service apartment and found the kitchenette helpful for reheating food. It's great to know that you appreciated the complimentary laundromat service as well. We strive to provide convenient amenities for our guests. We hope to welcome you back for another stay soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Gastnutzer
Deluxe-Studio
Aufenthalt im Nov. 2024
Pärchen
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 24. Dez. 2024
GOOD LOCATION. ROOM IS TIDY. HOTEL ALLOW ME CHECK IN EARLIER WHEN THE ROOM IS AVAILABLE. ENJOY 6 NIGHTS SPENT IN THE HOTEL
Übersetzen
Antwort der Unterkunft: Dear Guest User, thank you for your feedback! Looking forward to welcome you again. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
Lakwatssera
Deluxe-Studio
Aufenthalt im Apr. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Mai 2024
Great hotel for first time visitor in Melbourne! Comes with kitchen, mini fridge, microwave, dishwasher and equipped with utensils where you can cook steak and make salads. Just make sure to pull out the exhaust hood to prevent the smoke alarm to ring. Bedroom was very comfy I did not get any neck ache and back pain. Aircon and heater is working properly. Bathroom was a shower on the wall you can’t pull it out. No bidet. No robes, toothbrush, toothpaste and hotel slippers provided. No breakfast. Housekeeping only per request or after 2 days of stay Location is walking distance from parliament building and Chinatown, lots of Asian eateries around. Hotel is located within free tram zone, tram is just a few mins walk right infront of the hotel. You can go to St. kilda beach, southern cross station and queen Victoria market taking the free tram. Hotel customer service was superb my mum even received a bottle of red wine and handwritten letter for her birthday! 🥳
Übersetzen
Antwort der Unterkunft: Hi Lakwatssera, Thank you for taking the time to share your experience at Citadines Melbourne on Bourke. We're thrilled to hear that you found our accommodations well-equipped and comfortable for your stay in Melbourne.It's wonderful that you appreciated the convenience of having a kitchenette in your room, complete with all the necessary utensils for cooking. We're delighted to hear that you had a restful night's sleep in our comfy bed and that the air conditioning and heater worked perfectly to keep you comfortable throughout your stay.We're especially pleased to hear that our customer service exceeded your expectations and that we were able to make your mum's birthday extra special with a bottle of red wine and a handwritten letter.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Gastnutzer
Deluxe-Studio
Aufenthalt im Okt. 2024
Pärchen
1 Bewertungen
3.0/5
Gepostet am 30. Nov. 2024
Location is good, Self help room supplies, only cleaning the room in every 3 days, sometimes will miss cleaning up, quite bad experience in staying this hotel, the staff is nice tho
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Antwort der Unterkunft: Hi, Thank you for sharing your feedback. We are glad to hear that you enjoyed our convenient location and found our staff to be friendly. However, we sincerely apologize for the issues you experienced regarding room cleaning. We understand that cleanliness is a top priority, and we truly regret that the service did not meet your expectations during your stay.Please know that we are taking your comments seriously and will review our housekeeping procedures to ensure more consistent service. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Anonymer Benutzer
Deluxe-Studio
Aufenthalt im Apr. 2024
Pärchen
11 Bewertungen
4.2/5
Sehr gut
Gepostet am 28. Mai 2024
Fantastic location, tram station is just down the road and it is within the free tram zone. Walking distance to the main CBD area as well. There’s plenty of food options around the hotel. It comes with a fully functioning kitchen, I guess it is great for family, other than that, the room is rather basic. Bed is a bit too soft for my liking.
Übersetzen
Antwort der Unterkunft: Hi Anonymous User, Thank you for sharing your feedback on your recent stay with us at Citadines Melbourne on Bourke. We're thrilled to hear that you appreciated our fantastic location, with convenient access to the tram station and being within the free tram zone. It's great to know that our proximity to the main CBD area and the abundance of food options nearby added to your experience.We're pleased to hear that you found the fully functioning kitchen to be a valuable amenity, especially for families. However, we're sorry to hear that the room fell short of your expectations in terms of the softness of the bed. Your feedback is important to us, and we will certainly take it into consideration as we strive to continuously improve the quality of our accommodations.We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
bakerboy94
Deluxe-Studio
Aufenthalt im Sept. 2024
Pärchen
11 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Dez. 2024
Went there for our honeymoon. They gave us a bottle of red wine to celebrate our honeymoon. V convenient location, easy to get around places.
Übersetzen
Antwort der Unterkunft: Hi bakerboy94, Thank you for choosing to celebrate your honeymoon with us! We're thrilled to hear that you enjoyed the red wine gift and found our location convenient for getting around. It’s always our pleasure to make special occasions even more memorable. We hope you had a wonderful time, and we would love to welcome you back for future stays. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Hosan
Deluxe-Studio
Aufenthalt im Sept. 2024
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Nov. 2024
Great location, close to many restaurants and shopping. Clean and quiet room. Will stay again
Übersetzen
Antwort der Unterkunft: Dear Kong Ho, Thank you for your review! Glad that you have enjoyed your stayed with us. Looking forward to welcome you again! Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
Anonymer Benutzer
Deluxe-Studio
Aufenthalt im Aug. 2024
Familie
17 Bewertungen
4.5/5
Großartig
Gepostet am 27. Sept. 2024
The hotel location is very good, within the CBD. Room is clean & spacious. Bed is comfy too. Overall satisfactory
Übersetzen
Antwort der Unterkunft: Dear Anonymous User, Thank you for your positive feedback! We're glad to hear you enjoyed our convenient CBD location and found your room clean and spacious. It's great to know you had a comfortable stay overall. We appreciate your support and hope to welcome you back soon.Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
Prof X
Deluxe-Studio
Aufenthalt im Mai 2024
Pärchen
8 Bewertungen
4.2/5
Sehr gut
Gepostet am 4. Juni 2024
Location is great. Toilet tray is too small.
Übersetzen
Antwort der Unterkunft: Hi TanXavier, Thank you for sharing your feedback with us at Citadines Melbourne on Bourke! We're glad to hear that you found our location great. However, we apologize for any inconvenience caused by the size of the toilet tray. Your input is valuable to us, and we'll certainly take it into consideration as we strive to improve our facilities for our guests' comfort. We hope to have the opportunity to welcome you back for a better stay in the future! Kind regards, Tunijra Srisuk - Assistant Guest Service Manager
pearooo
Deluxe-Studio
Aufenthalt im Juli 2024
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Okt. 2024
Great location very close to Chinatown. The place was tidy with sufficient amenities. Overall great stay.
Übersetzen
Antwort der Unterkunft: Hi,Thank you for your positive review! We’re thrilled to hear that you enjoyed our great location near Chinatown and found the place tidy with sufficient amenities. It’s wonderful to know you had an overall great stay.We appreciate your feedback and look forward to welcoming you back for another enjoyable experience! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Taralesley
Deluxe-Studio
Aufenthalt im Juli 2024
Pärchen
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Sept. 2024
Very clean, ultra modern, stylish and comfortable hotel. Room was spacious, had everything needed. Parking was easily accessible. Pool and sauna were also available for use. Would definitely stay again! 10/10
Übersetzen
Antwort der Unterkunft: Dear Taralesley, Thank you so much for the fantastic review! We’re delighted you enjoyed the cleanliness, modern style, and comfort of our hotel. It’s great to hear that you found the room spacious and well-equipped, and that the parking, pool, and sauna met your expectations. We can’t wait to welcome you back for another stay! Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
Work-Life Balance
Executive-Studio
Aufenthalt im Jan. 2024
Pärchen
5 Bewertungen
4.0/5
Sehr gut
Gepostet am 29. Febr. 2024
Good location and spacious room but very poor customer service whilst dealing guests with problems. Staff not accommodating and welcoming,
Übersetzen
Antwort der Unterkunft: Dear Work-Life Balance, I am most disappointed that you did not find our staff welcoming or accommodating as we do pride ourselves on making our guests feel as if they are home away from home. My sincere apologies that you did not experience that for yourself. Kind regards, Mark Hibberd - Assistant Residence Manager
Gastnutzer
Deluxe-Studio
Aufenthalt im Juli 2024
Familie
3 Bewertungen
4.2/5
Sehr gut
Gepostet am 12. Aug. 2024
Convenient location, close to pick up spots for most local tours. Free tram connected to southern cross station. Can take sky bus from airport to southern cross station then take free tram to hotel. Get off at russel street. Has microwave in room. A thai food hall downstairs which opens till 9:30-10:00 pm
Übersetzen
Antwort der Unterkunft: Dear Guest User,Thank you for sharing your stay experience with us. We are pleased to know that you had a good stay with us with everything accessible in the area. We look forward to welcoming you back in the near future. Sincerely, Jacky Gallardo – Assistant Guest Service Manager
Wiseguy_64
Deluxe-Studio
Aufenthalt im Nov. 2024
Pärchen
5 Bewertungen
4.7/5
Wunderbar
Gepostet am 29. Dez. 2024
Location very good in central Melbourne, easy transportation.
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