Verified traveler
29. Juli 2022
I arrived at this properly in the evening after flying in from the UK alone for a holiday. The property was in darkness, the occupier spoke to me via a ring door bell and told me my booking had been cancelled as ********** didnt confirm payment by 6pm that evening or something. A party had apparently booked the other rooms and my room. I was left stranded in the middle of nowhere in darkness, a lone foreign female traveller with no support from ********** or OYO. They also charged me the full cancellation fee of over £700 which they said they would refund, I still haven’t received this. I begged the occupier for help as I had nowhere to stay, they said they already contacted a motel for me who had agreed to charge the same price for the room, arrived at the motel to be told they had never heard of the ranch for a start and hadnt recieved any phone calls from them.
I will never be using ********** or OYO ever again.
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