Verified traveler
25. Juli 2023
My reservation was paid in full for two rooms, only one available due to a third party. Room 222 had a multi-crack broken window, room darkening curtain was cracked/ripped in several places, the floor was cracked in the bathroom, the AC didn't work, etc. The room 224 next door was like a mansion compared to it. The staff was rude and would not allow me to rent the second room and allow me to fight for my money to be refunded with the service I used. Almost two hours of being on the phone me and my son were able to get all of my money refunded and then the front desk staff had a completely different attitude. Due to this, we were unable to use the pool and that was the key factor to choosing this hotel. The breakfast was old, fake and stale and lacked variety.
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