I really had high hopes for this resort. However, it failed in most aspects for me. Beautiful resort in general, and friendly staff for the most part. Those are really the only positives I can give this place. Let’s get into the negatives.
1. I had paid for this trip in full back in January 2023. About 3k for the resort and 1K for the plane ticket, which I paid in a package. I didn’t go on the actual trip until June. I had decided to add someone to my reservation. I called ******* and was instructed to handle everything at the resort. You wouldn't believe that this place charged me an ADDITIONAL $1,800 to add ONE person to MY villa that I had already purchased. THEN they had the nerve to slide a bill under my door for almost $3k saying I still owed them, despite me paying for the resort in full in JANUARY. After I chose not to even address additional bill they attempted to force onto me, they proceeded to CUT OFF my room key, not allowing me to access my room. It took multiple days for them to figure out that I in fact did NOT owe them anymore money. I believe they were trying to take full advantage of me and the situation, very money hungry and low down. I was extremely disappointed.
2. I paid 3k for an overwater bungalow. The room on the inside is EXTREMELY underwhelming. Very unimpressive and mediocre. Not luxurious in the slightest. The outlets by the sink/ mirrors only go up to a certain wattage so you can’t even use a basic flat iron or charge your phone.
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