Danubius Hotel Regents Park

Der einzige Nachteil des Hotels ist sein etwas älteres Alter und die durchschnittliche Zimmerausstattung, vergleichbar mit einem Home Inn in China. Nun zu den Vorteilen: 1. Das Frühstück ist außergewöhnlich gut, für ein britisches Frühstück recht reichhaltig und für lokale Verhältnisse sehr günstig – ein ausgezeichnetes Preis-Leistungs-Verhältnis! Unbedingt Frühstück bestellen! 2. Die Mitarbeiter sind unglaublich freundlich und hilfsbereit, z. B. bei der Taxibestellung und mit Reiseinformationen. Sie waren sehr zuvorkommend und hilfsbereit. Ich habe mehrere Tage hier verbracht und anschließend, als ich Sightseeing gemacht habe, mein Gepäck für 5 £ pro Nacht hier deponiert. 3. Das Hotel hat eine großartige Lage. Direkt vor der Tür befinden sich drei Buslinien, die zur Baker Street und zur Oxford Street fahren, und auch eine U-Bahnlinie ist in der Nähe, sodass man sich sehr bequem fortbewegen kann. Gegenüber dem Hotel liegt der Regent’s Park, wo man morgens joggen oder spazieren gehen kann; im Park befindet sich auch der Londoner Zoo.

Lightning Protection ist ein schäbiges Hotel. Es stimmt nicht mit dem Bild überein. Das eigentliche Zimmer ähnelt einem Gästehaus. Die Balken sind am Kopfende des Bettes und die Dekoration ist sehr alt. Die einzigen bequemen Verkehrsmittel sind öffentliche Verkehrsmittel, und die U-Bahn ist in einiger Entfernung. Der Agent konnte nicht kontaktiert werden, aber der offizielle Kundendienstmanager von Ctrip hat das Problem gelöst.

Der Service war ausgezeichnet! Ich fand es toll, sie waren hilfsbereit und höflich. Ich war mit meiner Freundin dort und es hat mir sehr gefallen! Das Beste war, dass es 30 Minuten zu Fuß vom Hydepark und allen Geschäften entfernt ist

Nice room and hotel. Front of house service were absolutely terrible. They did not explain to me that parking was an additional fee, they simply took my registration. They should be transparent with the fact that parking is an additional fee on site, not trying and hide that until the clients invoice arrives?! Breakfast was actually quite good as long as you're not expecting 5 or 6* food. It was delicious and good sustenance. Location is super. Right near Regent's Park. Not the most appealing hotel from outside, but inside is fine. Last point, while th decorations/renovations are great, they could have installed new showers. The bathtub shower is tiny, difficult to stand in and the water pressure was appalling. Would I stay here again? No. Was it a decent hotel? Yes. Was the price appropriate per night? This is London, nothing is priced appropriately. Enjoy your stay!

Unfortunately, our experience with the staff was extremely disappointing from the moment we arrived until the moment we left. Throughout our stay, we received very little warmth or courtesy. There was no greeting, no smile, and very little effort to make us feel welcome. At check-in, we encountered a particularly unpleasant member of staff, and at check-out, we were simply directed to a box where we were expected to leave our room key card, with no personal interaction or basic courtesy. The only members of staff who were consistently pleasant and welcoming were some of the older members of the team. Sadly, our interactions with several of the other staff members were very different. One incident in particular involved a male member of staff with a bandage on his nose, who was extremely rude to my husband. My husband does not speak English fluently, and there was a simple misunderstanding regarding our luggage, which had been left with the hotel. The situation only required a new luggage tag, yet the way my husband was spoken to was completely unnecessary and disrespectful. We were spending almost £200 per day at this establishment, and we expected a basic level of courtesy, professionalism and hospitality in return. We understand that misunderstandings can happen, but there is no excuse for making guests feel unwelcome or being disrespectful towards them. A hotel should make its guests feel valued and respected. Unfortunately, that was not our experience. I sincerely hope management takes this feedback seriously and reminds the staff that good customer service and basic courtesy are essential in the hospitality industry.

English breakfast and continental breakfast very well presented. I think the breakfast alone would lure me back to this lovely hotel. Staff very helpful and approachable. All areas were always clean and I found my room comfortable. This hotel has got to be one of my favourites to go back to.

Booked for son and friends who stayed for two nights. Close to the city centre and train station and also not too far to get to the Arena for an event. Apart from the lift breaking down, which was later fixed it had everything they needed.