Washington Mayfair Hotel

Sent email to management, told I was going to get an email back after speaking with housekeeping, I was not It is rated as a 4* hotel, however, I do not believe, in its current state this is an adequate representation of the hotels services. Attached are photos in which highlight the issues. Where dirt can be seen are photos that were taken on the 25th of Jun, after all marks originally been seen on the 24th of June and had failed to be addressed in the 24hr period that my husband and myself were there. In our room, the television did not work as it had no plug into the wall? Light bulbs were gone in 2 lights within our hotel room. All issues of which should have been noticed by hotel staff upon cleaning and checking off the room for the next guest. The member of staff who dealt with general maintenance did come to our room and sort these problems but at the inconvenience to myself and having to wait for him to arrive and being unable to properly relax before going out that evening. I also need to point out the collection of dust in a part of our desk... that would appear to be years of cleaning neglect and I would recommend that a full deep clean is needed . The shower tray was hanging off on one side and the paint work was peeling off in numerous parts of our room (photos enclosed). The price did not reflect on the quality of service, at all and I was very disappointed with our overall experience. We decided not to stay at one hotel, nearer to the venue we were going to, but to stay in the Washington Mayfair Hotel with the rotating doors.. these also were not working. The reception staff were very nice and helpful, so the issues I am bringing up do not include them at all

位處中心城區 設施稍微有點陳舊 但好在周圍都是好餐廳和大賣場

非常滿意哈哈

호텔 내부가 청결하고 직원도 친절했습니다. 위치도 런던 시내에 자리 잡고 있어 편리하고 아주 좋았습니다. 추천합니다.

For our 9 night stay, we tried 4 times to hae maintenance get our TV to work. It never did. Also, the hair dryer worked on low heat, but not high heat. It took only one try to get them to replace the telelphone handset cord for one that let us use the phone to call the front desk.

We chose the Washington Mayfair Hotel because it was only a half block away from a different hotel our son & his wife were staying in, but about a hundred dollars per night less expensive. I wasn't sure what to expect, but it was wonderful! The beds were comfortable, the room size was plenty large, the bathroom was excellent with an awesome shower - such great water flow! The concierge was extremely helpful, and the hotel staff found us an electrical adapter we could use since we hadn't brought our own. The food in the restaurant was excellent. The pillows were rather flat and hard, but that was my only small disappointment. I'd highly recommend this hotel.

The hotel was clean & tidy, the staff friendly and helpful and the food good. Th two negatives I experienced were: 1. No hot water in my room. In fairness, this was addressed once I reported it, but it wasn't fixed properly, resulting in there being no hot water again for my second night. 2. The receptionist, who was very busy at the time, forgot to order me a taxi, causing me to miss a film I had planned to see. Again, the manager offered me a free breakfast on my second morning in compensation.

Great location as we were visiting winter wonderland in Hyde Park 👍 Rooms could do with a makeover but friendly staff and a great night had, not 4 star judging against other 4 star hotels which we have stayed in.