Four Points Express by Sheraton London Euston

I am satisfied with the location and the modern environment of the hotel itself (not the unreasonable tiny space of a standard double room - a pot 8sqm double room), but this is the worst hotel experience my family and I have ever had. My mother is an old lady who is almost 70 years old. She fell down at the hotel entrance on the day we checked in. We noticed that the ground at the hotel entrance was designed with a ramp to facilitate access for disabled people who need to use wheelchairs, but there was a small gap and height difference between the entrance and the ramp, which caused my mother to fall very badly. We booked the pot 8sqm double room for 4 nights in this hotel, the space was really incredibly small. The only thing I could thought of was to ask the hotel whether they could upgrade us to a slightly larger room to accommodate an injured elderly person, and the hotel catered our needs. The Front Office and Operations Manager Rax explained that due to the design of the hotel, the small rooms are on the floors above the ground, whilst the large rooms are in the basement of the hotel, so the only room we can move to is located in the basement of the hote, and we could only be able to move on the second day of our stayl. Although this statement is not very reasonable, the situation in the basement is acceptable. The second unpleasant and terrifying experience was that I was taking a shower in the bathroom in the room while my mother was having coffee in the hotel lobby at night, and there was no one else in the room except me. While I was showering, the lights in the bathroom suddenly went out completely, while the water was still running normally. This was definitely the most horrible hotel experience ever. I was so flustered, trying so hard to find the water faucet in the dark and turn it off. Once I opened the glass door of the shower room, the lights came back on. I hurriedly finished my shower and went to the hotel front desk, I saw Rax and reported this issue to him. From his reaction to me when he knew about this, I didn't feel that he had any empathy or sympathy for the terrible thing I had gone through. He explained that the hotel had a new motion sensor that would cause the lights in the room to turn off if there was no movement in the room. He even argued with me that it wasn't a big deal that the light went out during the shower. I suggested that he could explain this new feature of their hotel to guests when they check in, so that if guests encounter a similar situation, at least they will feel less panicked. He told me that even if he knew it in advance, he would not feel better. I was really amazed by the responses as a Front Office and Operations Manager. On the third day of our stay, when I was putting on makeup in the room and getting ready to go out, the alarm suddenly sounded. When we were trying to calm down from the unpleasant experiences we had encountered in just two days, suddenly these things that made us irritable and uneasy happened again, which really drive us crazy. I then met the Front Office Supervisor Asher at the lobby, he tried to understand our experiences patiently, and gave apologies on behalf of the hotel. He offered us free breakfast on the forth day morning which we did not ask for. Asher also talked to me sincerely, and that he would talk to the General Manager of the hotel about our case, and let the GM to have a talk with us too. I think this is the kind of attitude and crisis handling method a hotel employee should have. Finally I want to say that although my family and I have been a member of the Marriott group for many years, we will no longer stay in any of their hotels and any type of accommodation.

黑人服務很差 態度不好 到12點就斷電 惡劣 希望大家注意

缺點：免費的行李寄存必須在下午6點前取走，否則收10英鎊；房間很小很緊湊；半夜近12點窗外竟然有類似直升機轉動的噪音；沒有燒水壺和刷牙杯子：早餐的肉類衹有培根。 優點：床的寬度足夠1.4米，兩個人睡不擠；地理位置較好，靠近兩個車站和地鐵站；設施還是教為新的

挺好的，交通便利

房間超級緊湊。一張大床和一個緊湊和有＂味道＂的洗手間，一平米的玄關。如果有個大行李箱是打不開的。好處是緊挨着 UCL校園。 特別提醒是絕不可能更改訂單。我們有急事住了一晚，溝通是否能更改訂單退了後面幾天，被堅決拒絕。住了一晚退房諮詢是否能退款，並未被告知一旦退房無論是否能退款訂單就作廢了。於是8千多元訂5晚住了一晚，後面4晚被酒店再賣出去了，而且主管Ilaria態度極為粗暴無禮。 最讓人失望的倫敦之行之經歷。

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