Christopher
3. Oktober 2023
I booked the room for 2 nights.. My girlfriend got there first, I got in from work about 5am & noticed it was pretty warm in the room.. So I turned the AC down some more & collapsed on the bed.. about an hour later, we woke up, drenched in sweat.. the AC was blowing warm air & it was 80 degrees in the room.. Called the front desk & spoke to a very uninterested gentleman who told me, “well, there’s no one here to look at it until 8am” I asked about switching rooms & he chuckled, saying “Nope.. we’re sold out.. Things like this happen sometimes” ..8am came & went.. we of course heard nothing.. we finally fell back asleep & woke up about 10.. still nothing.. So we called the front desk again.. This time greeted by a friendly, helpful woman who immediately got us another room & apologized.. She was not informed of the issue at all, so if we hadn’t called again, we never would have heard anything back.. She also said “I’m not sure why he wouldn’t switch you to another room, I will pass this info on to the manager” The hotel/rooms were nice enough.. seemed clean.. But when you pay $500 for 2 nights, you should be able to rest comfortably, at a bare minimum
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