Gastnutzer
31. Januar 2023
I arrived at the Chateau Thursday August 4th for 4 nights. I had booked a suite in the Chateau, my sister and my niece had booked an apar**ent in the grounds, on the ground floor, suitable to my sister's needs.The chateau and its surroundings are stunning. Nobody was at reception when we arrived, when the receptionist came he was flustered, and explained he'd only been there for 2 weeks, and was alone. We checked in, he took me upstairs to my room, but was unable to find the correct key. He was very apologetic and spent 20 mins looking for it. He couldn't find it and tel. a more senior member of staff to help. Meanwhile, he took my sister and niece to their accommodation. It was upstairs, and the stairs were extremely steep and narrow. My sister had specifically asked and paid for a ground floor app. The senior member of staff arrived, my key was deemed to have been taken away by a chambermaid, and discussions ensued as to where we were going to be accommodated. She offered the three of us a room together, for that night, and then was most put out that we declined to accept that. She never once apologised for the total mismanagement of our bookings and the way everything had been handled, and said,'I am offering you a solution', with a very straight and annoyed face.Her attitude was very rude. I slept in a different room for that night only, the next day I was moved to the room I was originally booked into. The key was found .My sister moved twice in the week that she was there. One would think that rooms would have a spare key, and that staff would be trained to be pleasant to the guests. Mistakes happen, but it was badly handled. What a shame!
Übersetzen