AnCasa Hotel Kuala Lumpur, Chinatown

AnCasa Hotel Kuala Lumpur, Chinatown Bewertungen

AnCasa Hotel Kuala Lumpur, Chinatown

Jalan Tun Tan Cheng Lock, City Centre, 50500 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50050, MalaysiaHoteldetails anzeigen
AnCasa Hotel Kuala Lumpur, Chinatown
AnCasa Hotel Kuala Lumpur, ChinatownAnCasa Hotel Kuala Lumpur, ChinatownAnCasa Hotel Kuala Lumpur, Chinatown
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1 Nacht

Gästebewertungen

4.4/5
Sehr gut
655 Bewertungen
Verifizierte Bewertungen
Lage4.5
Ausstattung4.2
Service4.4
Sauberkeit4.3
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Negative Bewertungen(28)
Gastnutzer
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Apr. 2024
Single
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Mai 2024
sehr gute Lage, vieles fußläufig erreichbar, in 100 m Entfernung tolle lebendige Straße mit Straßenrestaurants.
Antwort der Unterkunft: Vielen Dank für Ihre ausgezeichnete Bewertung! Es freut uns sehr zu hören, dass Ihnen die Lage des Hotels gefallen hat und Sie die lebendige Umgebung mit den Straßenrestaurants in der Nähe genießen konnten.Wir schätzen Ihr positives Feedback und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Thank you for your excellent review! We're delighted to hear that you enjoyed the hotel's location and the vibrant street with street restaurants nearby.We appreciate your positive feedback and look forward to welcoming you back soon!Yours sincerely - The Management
Bohndick
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Aug. 2023
Familie
7 Bewertungen
3.7/5
Gepostet am 21. Sept. 2023
Speisen und Getränke eingeschränkt
Antwort der Unterkunft: Thank you for taking the time to share your feedback. We appreciate your visit and are pleased to see that you rated our surroundings and cleanliness favorably. We strive to create a comfortable environment, and your positive remarks in these areas encourage us in our efforts.We also note your comments regarding amenities and limited food and beverage options. We aim to offer a well-rounded experience for our guests, and your input will be invaluable as we review our offerings to ensure that they meet the expectations of all our guests. Please know that service excellence is at the heart of what we do, and we are pleased that you were satisfied with the level of care provided during your stay.Thank you once again for your feedback and for choosing to stay with us.Yours sincerely - The Management
Gastnutzer
Superior Doppelzimmer
Aufenthalt im Febr. 2024
Reise mit Freunden
18 Bewertungen
5.0/5
Hervorragend
Gepostet am 31. März 2024
Ein strategisches Hotel mitten in der Stadt, vom Zimmer aus mit Blick auf KLCC und den KL Tower, das Hotel ist sehr sauber, das Zimmer ist groß, ich bin zufrieden und werde ab sofort wieder buchen.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Terima kasih atas penilaian sempurna yang diberikan. Kami sangat gembira mengetahui anda berpuas hati dengan lokasi strategik hotel kami di tengah bandar, serta pemandangan KLCC dan Menara KL dari bilik anda. Kami juga senang bahawa kebersihan dan keluasan bilik memenuhi harapan anda.Kami berharap dapat menyambut anda kembali untuk pengalaman yang memuaskan lagi di masa hadapan.Yang ikhlas - Pihak Pengurusan
aaronjung
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2024
Business
9 Bewertungen
1.0/5
Gepostet am 18. März 2024
Was die Lage angeht, scheint das Preis-Leistungs-Verhältnis großartig zu sein. Es wird empfohlen, zweimal jeden Morgen einen kostenlosen Shuttleservice zum Petronas Tower anzubieten.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: 최근 AnCasa Hotel Kuala Lumpur Chinatown에 머무르신 것에 대한 피드백을 주셔서 감사합니다. 귀하의 의견에 감사드리며, 당사의 위치가 편리하다고 생각하시고 페트로나스 타워로 가는 무료 셔틀 서비스를 즐기셨다는 말씀을 듣고 기쁩니다.그러나 귀하가 설명하신 전반적인 경험에 대해 진심으로 사과드립니다. 청결, 편의 시설 및 서비스에 대한 귀하의 우려 사항은 심각하게 받아들이고 있으며, 당사 팀과 함께 이러한 문제를 해결하여 개선이 이루어지도록 하겠습니다.귀하의 의견은 당사의 서비스를 개선하고 고객에게 더 나은 경험을 제공하는 데 도움이 되므로 소중하게 생각합니다. 앞으로 더욱 긍정적인 경험을 위해 다시 당사에 머물러 주시기를 바랍니다. 진심을 담아 - 경영진Thank you for your feedback regarding your recent stay at AnCasa Hotel Kuala Lumpur Chinatown. We appreciate your comments, and we’re glad to hear that you found our location convenient and enjoyed the complimentary shuttle service to the Petronas Towers.However, we sincerely apologize for the overall experience you described. Your concerns regarding cleanliness, amenities, and service are taken seriously, and we will address these issues with our team to ensure improvements are made.We value your input as it helps us enhance our services and provide a better experience for our guests. We hope you will consider staying with us again in the future for a more positive experience. Yours sincerely - The Management
Ck Viva La Vida
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Apr. 2023
Pärchen
60 Bewertungen
2.5/5
Gepostet am 21. Mai 2023
Die Toilette im Zimmer hat kleine Kakerlaken am Waschbecken und die Decke hat Flecken. Das Zimmer ist nicht in einem guten Zustand. Es gibt auch kein Trinkwasser. Seien Sie also auf all das vorbereitet, wenn Sie hier übernachten.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Thank you for taking the time to share your feedback about your recent stay at AnCasa Hotel Kuala Lumpur. We sincerely apologize for the issues you encountered during your visit, particularly regarding the cleanliness of your room.We take concerns about pests and cleanliness very seriously, and we will address this matter with our housekeeping team immediately to ensure our rooms meet the highest standards. Additionally, we regret that you did not find drinking water available in your room; this is not the level of service we strive to provide.Your comments regarding our service are appreciated, and we will continue to ensure our staff maintains high standards of hospitality. We value your feedback as it helps us improve our services, and we hope you will consider giving us another chance in the future for a better experience.Thank you once again for your valuable insights.Yours sincerely - The Management
SUBRAMANIABARATHI
Ancasa Etage
Aufenthalt im Nov. 2022
Pärchen
29 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Dez. 2022
Ein sehr gemütliches und schönes Hotel … die Aussicht war fantastisch, es gibt viele Restaurants in der Nähe … es gibt KK MART direkt neben dem Hotel … aber das Warten auf den Aufzug ist langsam, da das Hotel nur 3 Aufzüge bietet und an diesem Tag ein Gruppen-Check-in stattfand …musste lange warten ….das Bad war etwas klein ….aber wir kommen wieder
OriginaltextÜbersetzt von Google
Avraham
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Jan. 2023
Single
20 Bewertungen
2.7/5
Gepostet am 9. Febr. 2023
Die Badezimmer sind veraltet. Das Restaurant war nicht so toll. Direkt neben Chinatown und dem Einkaufszentrum LaLa. Anständige Unterkunft. Stimmt für den Preis.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Thank you for your feedback regarding your recent stay at AnCasa Hotel. We appreciate your positive comments about our surroundings and convenient location near Chinatown and LaLa shopping center.However, we are sorry to hear that you found the bathrooms dated and the restaurant experience unsatisfactory. Your comments are important to us, and we will address these issues with our management team to explore potential improvements.We strive to provide decent accommodations and value for our guests, and your insights help us achieve that goal. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.Thank you once again for your feedback. Yours sincerely - The Management
Gastnutzer
Aufenthalt im Sept. 2022
Business
1 Bewertungen
1.0/5
Gepostet am 14. Okt. 2022
Sehr gutes Ambiente. Die einzige Sorge ist, dass der Waschraum klein war. Ruhe, alles ok. Winnie, das Personal war sehr freundlich beim Empfang. Sie verdient 5 Sterne. Sehr hilfreich
OriginaltextÜbersetzt von Google
Khairul A.
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Sept. 2022
Pärchen
9 Bewertungen
2.7/5
Gepostet am 6. Okt. 2022
Sehr unglücklich und unzufrieden, nur eine Nacht hier zu verbringen. Ich hatte ein Queensize-Bett gebucht, um an der Rezeption zu erfahren, dass kein Zimmer mit Queensize-Bett verfügbar ist. Es handelt sich um ein bereits bezahltes Zimmer. Vielleicht wollte das Hotel also Vorteile ausnutzen, da ich die Zimmer bereits bezahlt habe. Na ja, das erste und letzte Mal, dass ich hier war, denn ich hoffe, dass meine Bewertungen für Ihre Zukunftsaussichten hilfreich sein können. Ich werde nie wieder hierher kommen. Möchten Sie für einen späten Check-out einen Aufpreis von RM 100 berechnen? Es geht eher darum, dieses schlechte Hotel auszunutzen. Alles ist extra. Was für eine Abzocke dieses Hotel. Ich werde sicherstellen, dass ich allen meinen Familienmitgliedern entsprechend meinen Erfahrungen in diesem schrecklichen Gastfreundschaftshotel Werbung mache.
OriginaltextÜbersetzt von Google
Anonymer Benutzer
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2024
Familie
1 Bewertungen
4.2/5
Sehr gut
Gepostet am 2. Febr. 2025
Used to stay at this hotel back in 2016. After 9 years, I booked again the hotel for my little family. For a family of 4, I would say the room and toilet was pretty small. The cleanliness could be improved. The bed was fine. Comes with basic amenities. Got a view of Menara Maybank and can see Menara Kuala Lumpur from our room.
Übersetzen
Antwort der Unterkunft: Thank you for your feedback and for choosing to stay with us again. We are delighted to hear that after nine years, you returned with your family and enjoyed the view from your room, including the Menara Maybank and Menara Kuala Lumpur.We especially appreciate your high ratings for the surroundings and service. These aspects are vital to us, and our team is committed to providing excellent service and a convenient location for our guests.At the same time, we have taken note of your feedback regarding the room size and cleanliness. Your input is important to us, and we will communicate with the relevant departments to ensure cleanliness standards are further improved. Regarding the room space, we understand that when traveling with family, a more spacious environment may be needed. Should you visit us again in the future, we recommend considering a larger room type for a more comfortable stay.Thank you for your sincere feedback. Your rating is highly valuable to us, and we look forward to the opportunity to provide you with a more satisfactory experience in the future.Yours Sincerely - The Management
Htainlinn
Superior Doppelzimmer
Aufenthalt im Nov. 2024
Pärchen
9 Bewertungen
4.2/5
Sehr gut
Gepostet am 1. Jan. 2025
With the best view of KL tower and KLCC from my rooms, I enjoyed the new year Fireworks from my room as the photo are Taken from my room window. All the food are Halal and must choose hotel for Muslim Travelers and also just cross road from Myanmar Restaurant for Myanmar Travelers
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Antwort der Unterkunft: Thank you for sharing your feedback and the stunning photos of KL Tower and the KLCC Twin Towers captured from your room. The New Year’s fireworks truly make for a scenic and unforgettable view, and we’re delighted to know you enjoyed this special moment.We’re also glad you appreciated our Halal food offerings and the convenience of the nearby Halal as well as a Myanmar restaurant, making your stay more enjoyable as a Muslim and Myanmar traveler. We hope this experience will remain a cherished memory for you.Thank you once again for choosing our hotel, and we look forward to welcoming you again in the future.Yours Sincerely - The Management
Anonymer Benutzer
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Nov. 2024
Familie
5 Bewertungen
3.5/5
Gepostet am 25. Dez. 2024
Generally it was ok, highly recommended to those who loves night life and it is very near to Chinatown
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Antwort der Unterkunft: Thank you for sharing your feedback and highlighting our convenient location near Chinatown and its vibrant nightlife. We are pleased to know that this aspect contributed positively to your experience.We have taken note of your overall rating of 3.5/5.0 and your specific ratings on our surroundings, amenities, cleanliness, and service. While we are glad that the surroundings and cleanliness met your expectations, we regret that our amenities and service fell short of your expectations. Your feedback is invaluable in helping us identify areas for improvement, and we will work diligently to enhance the quality of our offerings to better serve our guests.We truly appreciate your recommendation, and we hope to have the opportunity to provide you with an improved experience in the future.Yours sincerely - The Management
Anonymer Benutzer
Superior Doppelzimmer
Aufenthalt im Okt. 2024
Familie
16 Bewertungen
4.0/5
Sehr gut
Gepostet am 21. Nov. 2024
I have a good experience with this hotel. Near to the mall and restaurant with just a few steps away.
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Antwort der Unterkunft: Thank you for sharing your feedback regarding your stay in our Superior Double Room. We appreciate your kind remarks about our location, particularly its proximity to the mall and nearby restaurants, which we are glad added convenience to your experience.We note your overall score and ratings for different aspects of your stay. Should there be any specific areas where we could further improve, we would greatly value your input to better meet your expectations in the future.Yours sincerely - The Management
Elyana Mazhar
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Nov. 2024
Business
132 Bewertungen
5.0/5
Hervorragend
Gepostet am 13. Jan. 2025
One of my fav hotel whenever ive emergency work meeting or whatsoever 😊
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Antwort der Unterkunft: Thank you for your wonderful review and for sharing your positive experience. We are thrilled that we are one of your favorite hotels, especially for emergency work meetings or other occasions. Your perfect rating of 5 across all aspects, including surroundings, amenities, cleanliness, and service, is truly heartwarming and motivates us to continue delivering exceptional experiences.P/S: The picture that you loaded with your review, of gold beige shoes—those shoes are really smart looking and nice! .... perfect for an emergency work meeting 😊Yours Sincerely - The Management
MimieyZureen
Ancasa Etage
Aufenthalt im Nov. 2024
Familie
7 Bewertungen
4.2/5
Sehr gut
Gepostet am 7. Dez. 2024
Besttt, comfort , cleans for family member . Rate is good . Five star
Übersetzen
Antwort der Unterkunft: Thank you for sharing your valuable feedback. We are delighted to hear that you found our property comfortable, clean, and suitable for your family. It is wonderful to know that our service met your expectations and that you consider our rates to be excellent value.We also appreciate your detailed ratings and the kind words describing your experience as "five-star." Your score of 4.2 out of 5.0 is meaningful to us as we continuously strive to improve.Your review serves as an encouragement for our team to maintain the high standards you experienced, and we hope to welcome you back for an even better stay in the future.Yours Sincerely - The Management