AnCasa Hotel Kuala Lumpur, Chinatown Bewertungen

Antwort der Unterkunft: Vielen Dank für Ihre ausgezeichnete Bewertung! Es freut uns sehr zu hören, dass Ihnen die Lage des Hotels gefallen hat und Sie die lebendige Umgebung mit den Straßenrestaurants in der Nähe genießen konnten.Wir schätzen Ihr positives Feedback und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Thank you for your excellent review! We're delighted to hear that you enjoyed the hotel's location and the vibrant street with street restaurants nearby.We appreciate your positive feedback and look forward to welcoming you back soon!Yours sincerely - The Management

Antwort der Unterkunft: Thank you for taking the time to share your feedback. We appreciate your visit and are pleased to see that you rated our surroundings and cleanliness favorably. We strive to create a comfortable environment, and your positive remarks in these areas encourage us in our efforts.We also note your comments regarding amenities and limited food and beverage options. We aim to offer a well-rounded experience for our guests, and your input will be invaluable as we review our offerings to ensure that they meet the expectations of all our guests. Please know that service excellence is at the heart of what we do, and we are pleased that you were satisfied with the level of care provided during your stay.Thank you once again for your feedback and for choosing to stay with us.Yours sincerely - The Management

Antwort der Unterkunft: Terima kasih atas penilaian sempurna yang diberikan. Kami sangat gembira mengetahui anda berpuas hati dengan lokasi strategik hotel kami di tengah bandar, serta pemandangan KLCC dan Menara KL dari bilik anda. Kami juga senang bahawa kebersihan dan keluasan bilik memenuhi harapan anda.Kami berharap dapat menyambut anda kembali untuk pengalaman yang memuaskan lagi di masa hadapan.Yang ikhlas - Pihak Pengurusan

Antwort der Unterkunft: 최근 AnCasa Hotel Kuala Lumpur Chinatown에 머무르신 것에 대한 피드백을 주셔서 감사합니다. 귀하의 의견에 감사드리며, 당사의 위치가 편리하다고 생각하시고 페트로나스 타워로 가는 무료 셔틀 서비스를 즐기셨다는 말씀을 듣고 기쁩니다.그러나 귀하가 설명하신 전반적인 경험에 대해 진심으로 사과드립니다. 청결, 편의 시설 및 서비스에 대한 귀하의 우려 사항은 심각하게 받아들이고 있으며, 당사 팀과 함께 이러한 문제를 해결하여 개선이 이루어지도록 하겠습니다.귀하의 의견은 당사의 서비스를 개선하고 고객에게 더 나은 경험을 제공하는 데 도움이 되므로 소중하게 생각합니다. 앞으로 더욱 긍정적인 경험을 위해 다시 당사에 머물러 주시기를 바랍니다. 진심을 담아 - 경영진Thank you for your feedback regarding your recent stay at AnCasa Hotel Kuala Lumpur Chinatown. We appreciate your comments, and we’re glad to hear that you found our location convenient and enjoyed the complimentary shuttle service to the Petronas Towers.However, we sincerely apologize for the overall experience you described. Your concerns regarding cleanliness, amenities, and service are taken seriously, and we will address these issues with our team to ensure improvements are made.We value your input as it helps us enhance our services and provide a better experience for our guests. We hope you will consider staying with us again in the future for a more positive experience. Yours sincerely - The Management

Antwort der Unterkunft: Thank you for taking the time to share your feedback about your recent stay at AnCasa Hotel Kuala Lumpur. We sincerely apologize for the issues you encountered during your visit, particularly regarding the cleanliness of your room.We take concerns about pests and cleanliness very seriously, and we will address this matter with our housekeeping team immediately to ensure our rooms meet the highest standards. Additionally, we regret that you did not find drinking water available in your room; this is not the level of service we strive to provide.Your comments regarding our service are appreciated, and we will continue to ensure our staff maintains high standards of hospitality. We value your feedback as it helps us improve our services, and we hope you will consider giving us another chance in the future for a better experience.Thank you once again for your valuable insights.Yours sincerely - The Management

Antwort der Unterkunft: Thank you for your feedback regarding your recent stay at AnCasa Hotel. We appreciate your positive comments about our surroundings and convenient location near Chinatown and LaLa shopping center.However, we are sorry to hear that you found the bathrooms dated and the restaurant experience unsatisfactory. Your comments are important to us, and we will address these issues with our management team to explore potential improvements.We strive to provide decent accommodations and value for our guests, and your insights help us achieve that goal. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.Thank you once again for your feedback. Yours sincerely - The Management

Antwort der Unterkunft: Thank you for your feedback and for choosing to stay with us again. We are delighted to hear that after nine years, you returned with your family and enjoyed the view from your room, including the Menara Maybank and Menara Kuala Lumpur.We especially appreciate your high ratings for the surroundings and service. These aspects are vital to us, and our team is committed to providing excellent service and a convenient location for our guests.At the same time, we have taken note of your feedback regarding the room size and cleanliness. Your input is important to us, and we will communicate with the relevant departments to ensure cleanliness standards are further improved. Regarding the room space, we understand that when traveling with family, a more spacious environment may be needed. Should you visit us again in the future, we recommend considering a larger room type for a more comfortable stay.Thank you for your sincere feedback. Your rating is highly valuable to us, and we look forward to the opportunity to provide you with a more satisfactory experience in the future.Yours Sincerely - The Management

Antwort der Unterkunft: Thank you for sharing your feedback and the stunning photos of KL Tower and the KLCC Twin Towers captured from your room. The New Year’s fireworks truly make for a scenic and unforgettable view, and we’re delighted to know you enjoyed this special moment.We’re also glad you appreciated our Halal food offerings and the convenience of the nearby Halal as well as a Myanmar restaurant, making your stay more enjoyable as a Muslim and Myanmar traveler. We hope this experience will remain a cherished memory for you.Thank you once again for choosing our hotel, and we look forward to welcoming you again in the future.Yours Sincerely - The Management

Antwort der Unterkunft: Thank you for sharing your feedback and highlighting our convenient location near Chinatown and its vibrant nightlife. We are pleased to know that this aspect contributed positively to your experience.We have taken note of your overall rating of 3.5/5.0 and your specific ratings on our surroundings, amenities, cleanliness, and service. While we are glad that the surroundings and cleanliness met your expectations, we regret that our amenities and service fell short of your expectations. Your feedback is invaluable in helping us identify areas for improvement, and we will work diligently to enhance the quality of our offerings to better serve our guests.We truly appreciate your recommendation, and we hope to have the opportunity to provide you with an improved experience in the future.Yours sincerely - The Management

Antwort der Unterkunft: Thank you for sharing your feedback regarding your stay in our Superior Double Room. We appreciate your kind remarks about our location, particularly its proximity to the mall and nearby restaurants, which we are glad added convenience to your experience.We note your overall score and ratings for different aspects of your stay. Should there be any specific areas where we could further improve, we would greatly value your input to better meet your expectations in the future.Yours sincerely - The Management

Antwort der Unterkunft: Thank you for your wonderful review and for sharing your positive experience. We are thrilled that we are one of your favorite hotels, especially for emergency work meetings or other occasions. Your perfect rating of 5 across all aspects, including surroundings, amenities, cleanliness, and service, is truly heartwarming and motivates us to continue delivering exceptional experiences.P/S: The picture that you loaded with your review, of gold beige shoes—those shoes are really smart looking and nice! .... perfect for an emergency work meeting 😊Yours Sincerely - The Management