Sairee Center Guest House

Do not stay here. Paid for a room with AC that doesn’t work and the 2 fans provided cut out both nights leaving the whole room with no electricity and no air controlling. Basically unable to breathe it was so hot let alone sleep. Terrible place made me feel very very ill being stuck in the heat.

BE WARNED! YELLED AT AND POLICE THREAT, BROUGHT TO TEARS! I am a solo 26 yr old female backpacker, never in my life or my 5 months of travelling have I been treated so awfully by someone and brought to tears, especially hostel owners. I booked in person and paid upfront for 4 nights in a private room with a fan while I was doing my diving course. The FIRST night at around 2am I am woken up by sounds of cracking and sounded like something breaking - I go over to the fan and try changing the speed setting, the buttons get stuck… so I try and adjust the fan head thinking the noise may stop and the WHOLE fan head collapses in my arms, screws come lose and fall out and a plastic covering fell off! So I had to sleep the rest of the night sweating. In the morning before going to my class I politely inform the Lady who runs the place of the situation and give her the key to my room to get the fan sorted. When I return that evening after diving the Lady immediately demands that I pay for the cost of a new fan. When I calmly try and reason with her that it was not my fault at all the fan broke she starts arguing back and raising her voice continuing to demand I pay her 1500baht for the fan and saying ‘I think you broke it like this’ completely not believing what I was telling her. Her husband (I assume) starts calling me a liar saying stuff in Thai and actually shoved my arm at one point. They both start threatening to call the police if I don’t pay or either get the fan fixed?! I was terrified of being alone and having two Thai people yelling at me. At one point she slams her hands on the desk and yells in my face ‘I WANT A NEW FAN’. I’m stood there crying explaining I can’t pay as I had no money after paying for my flight home. A girl also staying there sees the situation and tries to help me but they wouldn’t back down. They are BULLIES. And just wanted money. In order to not deal with the ‘police’ (I don’t believe there’s any police on Koh tao so was scared of who would come) I got bullied into paying half the money for the fan. I agreed with her that the next day I would check out and get a refund for the next 2 nights as I was scared to stay there any longer. When I go to check out the next morning she went back up to my room to ‘check the room’ I followed her and filmed it. She started checking the toilet flush, the bum gun spray, that the sink works and the shower works?!!! It was incredible what she was checking in case I had ‘damaged it’ and she could get MORE MONEY from me. I would never want any other solo person to experience this, it was disgusting and scary.

Took our money and booked us onto a boat and bus that wasn't available, this meant we had to wait around for an extra 5 hours to wait for the next service. When trying to call them they hung up. Rude and terrible service. Don't apologise or offer any compassion. Do not book through them, all they want is money and don't care about the people.

The room was very nice and clean. It had 2 beds, fridge and 2 fans. The Wi-Fi was strong. Negative side: the mattress was too hard!!

A great place to stay, especially for the price! The lady who runs it is super nice and helpful - would highly recommend! (worth mentioning, there's a 1000 baht deposit and a/c costs extra)