Bolgatty Palace & Island Resort

Everything was really good.

The Good: Good room service, polite staff, and great ambience are the main draws for this property. The Bad: The property struggles to overcome the negative impression left by the government heritage properties due to maintenance issues. Lake View Cottage: Initially given a room with relatively spacious single beds, we encountered a problem when the bathroom flooded into the room. Despite calling reception multiple times, the promised maintenance team never arrived. After contacting the booking agency, we were eventually provided with another room but we had to wait 2-3 hours. Unfortunately, the alternative room also had issues, including small single beds. The Ugly: At night, upon opening the door, a group of 5-6 people smoked right in front of our room and hosted a party with 10-15 people in a cramped room next to us. I don't know how the management allows so many guests in a small room with no policies. Alarms were unnecessary as water droplets from the AC served as a constant source of noise and nourished the pillow. The unpleasant smell emanating from the AC added its part as well. Sustainable Tourism: The lack of sustainable practices led to unnecessary waste, such as excessive use of plastic and paper wrappers for amenities like tea bags, glass water bottle caps, and dental kits. Despite enjoying the historical ambience, the overall experience leaves me undecided about staying here again. It may be preferable to stay elsewhere and visit the property instead.

I really regret of wasting my time..I went with very good expectations and booked the most expensive room. There is NO HOSPITALITY The palace room is full of Dust ,makes you suffocation and sleepless night.I was waiting for morning to go out to breathe and worried about my child. As it's heavy rain,roof top is leaking and room was full of water .. The Ac was not cooling and leaking once you decrease the temperature. Once open door can't be closed, once closed door can't be opened . All Door is stuck here (except main door) Taps can't close properly and water is leaking.. Service is too slow..you have to call many times to front desk for necessities. Electric sockets are too loose,one person has to hold tightly to use .. The view is really nice and connect you to Nature.. Food is Okay Swimming pool is great It's a good place to visit,but not to stay.